The moderators of the forum have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to three working days for them to re-contact you.
Thanks for posting!
Sorry for the problems you're having with your broadband speed. I'm happy to take a look at this from here. To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods".
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