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Distinguished Sage
Distinguished Sage
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Message 11 of 13

Re: BT Infinity 2 Slow speed in the evenings (>10Mbps) and bad customer service

If the previous similar problem with Lanark exchange is a guide then it could take a few weeks



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Burke
Aspiring Contributor
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Message 12 of 13

Re: BT Infinity 2 Slow speed in the evenings (>10Mbps) and bad customer service

That's very frustrating to hear but at least I have some sort of rough timescale now. Do you know if there's a precedent for BT compensating customers who've had bad experiences like this? I'm feeling a bit hard done by that I'm paying for this service at the moment.

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Distinguished Sage
Distinguished Sage
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Message 13 of 13

Re: BT Infinity 2 Slow speed in the evenings (>10Mbps) and bad customer service

that will be an individual basis  see here  https://community.bt.com/t5/BT-Infinity-Speed-Connection/Lanark-Carnwarth-Carstairs-areas/m-p/146157...



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