We had Bt infinity 2 installed 2nd May 2014. We was connected 75/20 the connection speed changed about whislt line training and went down to 65/18. But today the connection has dropped over night to 40/17. Is there a problem with the line because the hub hasnt been swithched off since we had it installed. Any help appreciated.
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Same happened here. Had BT engineer out who told me there was no problem. Insisted it gets chaked from the outside and he went into the manhole on our road and "did something" (he doesn't know what, allegedly!) and it went back up to 80/20. now, this morning, it's down to 27/20, but the max attainable speed has gone up to 93.5 (from 53). I know I can't achieve 93.5, as BT cap @ 79.999, but also curious now to see why my downstream has gone done again.
Dave, maybe you should ask one of the mods on here to have a look into it, and if you're sure it's nothing inside your home causing it, see about getting an enginer out.
First engineer that came found no issue and said it was working 100% fine. I pointed out to him the overnight loss of 30+Mb and he wasn't fussed. Seems that persistence pays off.
i'm in norfolk and mine is 46/8 on an 80/20 line. When it dropped before I think it was because of several power outages in my area (maybe the DSL or whatever checks line stability thought it was an internet problem and systematically lowered my speed each time) anyway an unofficial visit from a bt engineer saw it jump back up to 72/19 when he reset something outside.... (possibly the dsl I really don't know) but this time it may be something else as we haven't had a power out for nearly a year. This stops most of my bt sports recordings so a little bit frustrating but as I can get the motogp highlights on ITV4 on monday it's not too bad.
just wondering.... mine is now 42.6/8.4 .... if it drops lower than infinity 1 speed 40/9.5... would I be entitled to a reduction in my bill ?
Also have you tried resetting the openreach modem (hold button in until 1 green light goes red) and unplug the homehub for a minute... you can do both at the same time but make sure the OR modem has 2 solid green lights before starting the home hub
We had a Broadband "outage" for a few hours yesterday (County Antrim area Northern Ireland) - To be fair since I first took Broadband several years ago we have not had very much trouble as regards service failures. This time however it seems to have adversely affected speed and especially upload speed. Whereas I have been accustimed to uploads in the 18-19Mpbs range it is now down to 4Mbps or less. Download speed has reduced slightly from approx 53Mbps to 49Mbps.
No point complaining as BT are all but oblivious to Customer satisfaction.
In a perfect world DLM would work seamlessly but in BT's world it does seem to get stuck quite often.
Again the connection has dropped overnight. This time there is a bit of a increase in the download speed now connected @ 51/17.