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Techwizz
Aspiring Expert
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Message 21 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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LOL! @pippincp, I'm not a natural pessimist, I just don't want the OP to have false hope and I'm realistic. I just cannot see that the DLM will give a better speed than before. I am sure though that the mods will be able to increase the speed using other ways, however (fault finding).

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licquorice
Distinguished Sage
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Message 22 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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ITYM @pippincp

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Techwizz
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Message 23 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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Whoops! Sorry! Edited, thanks for pointing that out. 🙂

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pippincp
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Message 24 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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I haven't given anyone false hope.

What I do know is that the mods would not have requested a DLM reset without first checking the line. Just because noise margin is at 6dB does not mean DLM hasn't taken other action and Max data rate shown by the hub isn't always correct as seen many times before.

We don't have the same access or test tools the mods have to make sweeping statements.

Techwizz
Aspiring Expert
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Message 25 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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True, hopefully I'm wrong.
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CrushALL
Aspiring Contributor
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Message 26 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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Ok, so I plugged my HH5 in just to see if my attainable rate had increased with the reset and it hasn't.

Clearly can see it actually has dropped which unfornate. I might be impatient since its been 2 days but if this is my real speed my line can handle now I will drop down to the 40/10 package since im getting 0% of the 80/20 yet paying more.

Capture.JPG

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kickmaleerie
Contributor
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Message 27 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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I have a similar problem with my line being stable at 69/18 for 15 months and then dropping to 60/15 when nothing has been changed at my end.

 

btchartdload.png

I run a TP Link Archer VR900 and particiapte in SamKnows  so I have the line stats to back this up from my analytics 

I also noticed that other ISPs have revised the projected Download/Upload for my line by about the same ratio on the last month: 68/18 to 59/15.

According to BT Wholesale my line should support my  previous profile. See below:

Screenshot 2018-12-20 at 20.45.33.png

Is this the result of contention as more FTTC connections are added to the cabinet I am on?

TIA

john

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imjolly
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Message 28 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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@kickmaleerie

Your problem is a download problem whereas the post originator has a problem with connection speed  your connection speed is ok and within estimated range



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CrushALL
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Message 29 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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Ok so I got my adsl filter today so I could test my connection via the test socket.

When I undid the screws the whole faceplate came off and behind was another BT faceplate behind. 

This is how it was installed when I had fibre installed and it wouldn't connect through the test socket using the fibre face plate but would using the test socket on the other faceplate.

I don't know if this is normal practise on fibre installation or could be something addding to my possible problem?

1.jpgCapture.JPG

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imjolly
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Message 30 of 46

Re: BT Infinity 2: Speed reduced to 40mb

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You need to remove the middle section as you did before you get to the test socket. This is normal



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