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JMoloy
Aspiring Contributor
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Message 1 of 14

BT Infinity 2 Throttling?

Hi All, recently having issues been on the same package for a good 3 years potentially 4, the issue happens during 'peak' hours where our speeds go from being 70+ download to anywhere below 20 at maximum, latency is also being affected as I’m aware I'm pretty confident that there’s no fault on the line as the speeds magically go back to normal usually late at night / early day.

I thought on the package which I signed up for had no throttling? Has anyone else had this issue?

I also tried contacting the live chat were lied to about putting through to an 'expert technician' 2 times in the end they confirmed that it was not possible to talk to an expert via chat and I would have to phone them.

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13 REPLIES 13
Distinguished Sage
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Message 2 of 14

Re: BT Infinity 2 Throttling?

Likely congestion as opposed to throttling.

What exchange are you connected to?
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JMoloy
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Message 3 of 14

Re: BT Infinity 2 Throttling?

I am connected to the Wombourne Exchange

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JMoloy
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Message 4 of 14

Re: BT Infinity 2 Throttling?

Still extremely slow during current hours speeds drop majorly

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Moderator
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Message 5 of 14

Re: BT Infinity 2 Throttling?

Hi @JMoloy and welcome.

 

Sorry for the delay in getting back. There aren't any problems currently listed for the Wombourne exchange. Are you able to run a speed test, including the further diagnostics, when the connection is slow? Can you post the results so we can check them for you?

 

Cheers

 

David

Community ModeratorDaveM
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JMoloy
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Message 6 of 14

Re: BT Infinity 2 Throttling?

@DavidM Sorry for the delay seems to have went back to usual however todays it possibly the worst its been a while, Wholesale SpeedtestFurther Diag

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JMoloy
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Message 7 of 14

Re: BT Infinity 2 Throttling?

@DavidMHere are the speeds as of now

 

speed now.jpgspeed now max.jpg

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Moderator
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Message 8 of 14

Re: BT Infinity 2 Throttling?

Hi @JMoloy Sorry that you are experiencing slow speeds. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Moderator
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Message 9 of 14

Re: BT Infinity 2 Throttling?

Hi @JMoloy,

 

I tried calling today, sorry I missed you. Can you please resend your details, including your landline telephone number, and I'll look into this for you.

 

Cheers

 

David

Community ModeratorDaveM
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JMoloy
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Message 10 of 14

Re: BT Infinity 2 Throttling?

@DavidM, Hi David Just ran a test as of 03/05/17 22:38

 


Download Speed : 18.3 Mbps

2. Upstream Test:

Upload Speed : 15.31 Mbps

 

With the further diagnostics if you can look into it

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