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Aspiring Contributor
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Message 11 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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Thanks @RobbieMac I have responded to your message, I will look forward to your response. 

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Distinguished Sage
Distinguished Sage
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Message 12 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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Are you using Ethernet connection when testing speed?



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Aspiring Contributor
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Message 13 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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@imjolly yea it's a wired connection. Exactly same speed over wireless too.
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Aspiring Contributor
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Message 14 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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@RobbieMac
Hi Rob,
Not heard anything since the 7th of feb when I responded to the private message you sent. Is this due to volume of work you have or did my message slip through the net?
Update from my side, there has been some improvement. The speed now drops off between approximately 8:45pm and 11pm instead of 6pm - 11pm. Currently sat on 17mb though instead of the usual 66mb.
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Moderator
Moderator
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Message 15 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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Hi @Tomo28,

You are right. It automatically closed before reaching us. I'm sorry that that happened. I've reopened it and one of my team will be in touch either today or tomorrow at the latest.

Thanks

DanielS

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Aspiring Contributor
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Message 16 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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@DanielS
Not a problem and thank you.
Moderator
Moderator
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Message 17 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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Hi @Tomo28,

Thank you for taking my call today. I've reported that fault to wholesale. They've confirmed that there is a capacity issue at the exchange. They're in the process of moving your connection to a less congested circuit. This should complete in the next 48 hours.

You should start to see an improvement by Wednesday evening. I'll follow up with you again on Thursday to see how the connection is performing.

Thanks

PaddyB

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Moderator
Moderator
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Message 18 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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Hi @Tomo28,

Thank you for taking my call today. Wholesale have confirmed that they've completed the work on your connection that should improve the speeds during peak time. I'm glad to hear you notice an improvement yesterday.

I've tested your connection and its looking really good at the moment. 

Thanks

PaddyB

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Aspiring Contributor
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Message 19 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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@PaddyB and all the mods who helped.

Thanks for your assistance, fantastic customer service. 

Cheers

Tom

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Contributor
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Message 20 of 20

Re: BT Infinity 2 Traffic Management/Throttling in the evening

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Robbie

 

I am having terrible issues between 5pm-midnight at  the Bathgate Exchange on Fibre Cabinet 43.  I suspect a backhaul/congestion issue as its fine out-with peak times - can you have look at that exchange and cabinet to see what the issue might be and how I resolve it?

Many thanks

 

Jason

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