Are you using Ethernet connection when testing speed?
You are right. It automatically closed before reaching us. I'm sorry that that happened. I've reopened it and one of my team will be in touch either today or tomorrow at the latest.
Thank you for taking my call today. I've reported that fault to wholesale. They've confirmed that there is a capacity issue at the exchange. They're in the process of moving your connection to a less congested circuit. This should complete in the next 48 hours.
You should start to see an improvement by Wednesday evening. I'll follow up with you again on Thursday to see how the connection is performing.
Thank you for taking my call today. Wholesale have confirmed that they've completed the work on your connection that should improve the speeds during peak time. I'm glad to hear you notice an improvement yesterday.
I've tested your connection and its looking really good at the moment.
I am having terrible issues between 5pm-midnight at the Bathgate Exchange on Fibre Cabinet 43. I suspect a backhaul/congestion issue as its fine out-with peak times - can you have look at that exchange and cabinet to see what the issue might be and how I resolve it?