Like many others I upgrade last month to Infinity 2 following encouragement from BT. My speed is no better than when I was on Infinity 1 following the upgrade to the 52mbps (max).
1/ Current speed test
46.2mbps down 8.9 mbps up.
2/ Have done the quiet line test and used the Test Socket
3/ Used line checker for my telephone number
4/ BT speed “offer” in Infinity 2 Order
“We estimate your download speed will be between 47Mb and 60Mb, and your upload speed will be between 9Mb and 13Mb.”
5/ Speed from HH5 log pre any upgrades
07:11:56, 23 May. (1119647.940000) PPPoE is up - Down Rate=39993Kbps, Up Rate=8496Kbps; SNR Margin Down=14.2dB, Up=6.5dB
6/ Logs after 52mbps upgrade pre Infinity 2 order
09:48:33, 06 Jun. (1126675.230000) PPPoE is up - Down Rate=52984Kbps, Up Rate=9995Kbps; SNR Margin Down=6.1dB, Up=6.5dB
05:21:11, 09 Jun. (158771.140000) PPPoE is up - Down Rate=46437Kbps, Up Rate=9995Kbps; SNR Margin Down=6.2dB, Up=6.6dB
7/ Upgraded to infinity 2 on the 11h June
8/ Current HH5 “Help desk”
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 220.127.116.11.18.104.22.168.1 (Type A) Last updated 19/02/16
4. Board version:
BT Hub 5A
5. DSL uptime:
7 days, 01:12:32
6. Data rate:
9995 / 48996
7. Maximum data rate:
11360 / 56419
8. Noise margin:
6.1 / 6.8
9. Line attenuation:
23.3 / 18.7
10. Signal attenuation:
23.2 / 18.1
11. Data sent/received:
3.4 GB / 59.1 GB
12. Broadband username:
9/ Various calls to BT have not helped, the bottom line is even though they encouraged me to go onto Infinity 2 the legal words say that they do not guarantee a download speed on IN 2 any better than 35mbps, which is less than I had on IN 1. I normally got 36/37mbps (pre 52mbps U/G)!
I think my best option is to go back to Infinity 1, but I have seen lot better line speeds are possible and feel misled by BT.
Looking at the results from the dslchecker and the stats from your hub especially attainable I would agree that you would be better back on the new infinity 1 package and get about same down speed
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