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sorrydarren
Beginner
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Message 1 of 5

BT Infinity 2 - but engineer has installed a Type 1 master socket... Query?

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I've just moved home and using the home move service had an engineer visit my new house (I was at work my girlfriend let the engineer in). When I returned the engineer had fitted a Type 1 master socket - so no ADSL. 

 

I've phoned BT to tell them the wrong socket is installed and their only solution is to tell me to use microfilters!?

 

But everything I read says microfilters are for Infinity 1 users, and 2 should be a Type 5 master socket. 

 

I'd like some advice, I'm at the end of my tether... 

 

Thanks

 

Darren 

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Distinguished Sage
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Message 2 of 5

Re: BT Infinity 2 - but engineer has installed a Type 1 master socket... Query?

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microfilters are used for adsl and vdsl2 - filters should work ok on adsl - have done for years



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Distinguished Sage
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Message 3 of 5

Re: BT Infinity 2 - but engineer has installed a Type 1 master socket... Query?

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Yep, nothing wrong with using filters on Infinity. Most installs are now "self installs" so many many customers will still have older type sockets and will therefore require filters.
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sorrydarren
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Message 4 of 5

Re: BT Infinity 2 - but engineer has installed a Type 1 master socket... Query?

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Thanks both, so no need to worry about the speed being slower using the microfilter rather than the built in filter on a Type 5 master socket? 

 

I was concerned as the engineer fitted the master socket (I had no BT sockets in the house), so wanted to make sure he hadn't made a mistake and fitted old technology.

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Message 5 of 5

Re: BT Infinity 2 - but engineer has installed a Type 1 master socket... Query?

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There should be no difference in speeds at all. If there was, it certainly wouldn't be noticeable (a couple of kbps at worst)
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