cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
olivergough
Aspiring Contributor
327 Views
Message 1 of 12

BT Infinity 2 just installed and the problems begin

About 10 minutes ago our internet got upgraded to infinity 2,

 

We seem to be getting 9 download and 18 upload. What is with that (I used BT's speed test to check it)

 

Any help?

0 Ratings
11 REPLIES 11
Distinguished Sage
Distinguished Sage
325 Views
Message 2 of 12

Re: BT Infinity 2 just installed and the problems begin

Welcome to this user forum @olivergough

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12

 

Or post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 


 
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.

0 Ratings
olivergough
Aspiring Contributor
320 Views
Message 3 of 12

Re: BT Infinity 2 just installed and the problems begin

Screenshot_3.png

0 Ratings
olivergough
Aspiring Contributor
318 Views
Message 4 of 12

Re: BT Infinity 2 just installed and the problems begin

here you go

0 Ratings
Distinguished Sage
314 Views
Message 5 of 12

Re: BT Infinity 2 just installed and the problems begin

Can you post the connection stats from your hub?

Are you using a wired or wireless connection?

What speedtest site did you use?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
olivergough
Aspiring Contributor
308 Views
Message 6 of 12

Re: BT Infinity 2 just installed and the problems begin

The bt hub page just crashes and Im using the bt wholesale speed tester

0 Ratings
olivergough
Aspiring Contributor
307 Views
Message 7 of 12

Re: BT Infinity 2 just installed and the problems begin

Screenshot_4.png

0 Ratings
olivergough
Aspiring Contributor
290 Views
Message 8 of 12

Re: BT Infinity 2 just installed and the problems begin

Screenshot_5.png

0 Ratings
Distinguished Sage
271 Views
Message 9 of 12

Re: BT Infinity 2 just installed and the problems begin

Wired or wireless?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
olivergough
Aspiring Contributor
258 Views
Message 10 of 12

Re: BT Infinity 2 just installed and the problems begin

Wired into smart hub

0 Ratings