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olivergough
Aspiring Contributor
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Message 1 of 12

BT Infinity 2 just installed and the problems begin

About 10 minutes ago our internet got upgraded to infinity 2,

 

We seem to be getting 9 download and 18 upload. What is with that (I used BT's speed test to check it)

 

Any help?

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: BT Infinity 2 just installed and the problems begin

Welcome to this user forum @olivergough

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12

 

Or post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 


 
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.

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olivergough
Aspiring Contributor
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Message 3 of 12

Re: BT Infinity 2 just installed and the problems begin

Screenshot_3.png

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olivergough
Aspiring Contributor
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Message 4 of 12

Re: BT Infinity 2 just installed and the problems begin

here you go

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Distinguished Sage
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Message 5 of 12

Re: BT Infinity 2 just installed and the problems begin

Can you post the connection stats from your hub?

Are you using a wired or wireless connection?

What speedtest site did you use?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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olivergough
Aspiring Contributor
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Message 6 of 12

Re: BT Infinity 2 just installed and the problems begin

The bt hub page just crashes and Im using the bt wholesale speed tester

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olivergough
Aspiring Contributor
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Message 7 of 12

Re: BT Infinity 2 just installed and the problems begin

Screenshot_4.png

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olivergough
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Message 8 of 12

Re: BT Infinity 2 just installed and the problems begin

Screenshot_5.png

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Distinguished Sage
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Message 9 of 12

Re: BT Infinity 2 just installed and the problems begin

Wired or wireless?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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olivergough
Aspiring Contributor
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Message 10 of 12

Re: BT Infinity 2 just installed and the problems begin

Wired into smart hub

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