About 10 minutes ago our internet got upgraded to infinity 2,
We seem to be getting 9 download and 18 upload. What is with that (I used BT's speed test to check it)
Welcome to this user forum @olivergough
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
Or post the information from the smart hub, using this link.
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
The bt hub page just crashes and Im using the bt wholesale speed tester