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jackandrews
Beginner
490 Views
Message 11 of 16

Re: BT Infinity 2 speed halved

How do I call 151 if the phone doesn't work?

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Distinguished Sage
Distinguished Sage
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Message 12 of 16

Re: BT Infinity 2 speed halved



phone faults



You can use the link or you cn use payphone



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jackandrews
Beginner
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Message 13 of 16

Re: BT Infinity 2 speed halved

OK, the phone line is now working and info is reporting:

6. Data rate: 14997 / 35000
7. Maximum data rate: 27289 / 75938

 

Is there anyway for me to request to get the DLM to re-learn?

 

Thanks

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jackandrews
Beginner
290 Views
Message 14 of 16

Re: BT Infinity 2 speed halved

It hasn't re-learnt on its own.  Also, when I do this test

http://speedtest.btwholesale.com/

 

I get the following error:

"No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test.
Click here to try again."

 

Any ideas?

 

Thanks

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MBR123
Expert
274 Views
Message 15 of 16

Re: BT Infinity 2 speed halved

Yes you have to put your phone number in.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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jackandrews
Beginner
162 Views
Message 16 of 16

Re: BT Infinity 2 speed halved

Untitled.png

 

Here are my results. Something is clearly wrong with my upload... any ideas?

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