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CJWalker
Beginner
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Message 1 of 2

BT Infinity 2 speed issues

Hi 
I have had BT infinity 2 installed at my adress sinse late last year. At first everything was great. When the engineer came around to install it he said it was a good connection and that we got the full 80/80 to the home that was avaliable on the connection. I connected my pc via the ggigabit port and i did indeed get 80mb dl to the pc, tested in various speed test website and BTs own wholesale tester.
However over the last couple of months it has slowly dropped the reported speed to the home on the wholesale tester first dropped to 75, then 71 and now it is at 61. furthur more I get odd periods where the router locks the wired connection down to about 1.5mb and i have ti restart the router to fix it.

Currently the wholesale test is reporting:
DL 61.74
UL 0.59 (speedtest.net reports it at 20mb)
Ping 43.13 which is much higher that my average of 23 on adsl

Upon writing this multiple tests are timing out..

Any help would be apreciated

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CJWalker
Beginner
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Message 2 of 2

Re: BT Infinity 2 speed issues

The upload has been stuck at below 1mbps all day now and the speed checker says this is acceptable. I am still getting constant time outs on the bt speed checker and speedtest using various servers.

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