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dylanere
Aspiring Expert
733 Views
Message 1 of 10

BT Infinity 3 and 4

Isn't BT Infinity 3 and 4 suppose to have 30mb upload speed?

https://www.youtube.com/watch?v=mgIMG1ek_zI

https://www.youtube.com/watch?v=j_T5Bb4u16Q

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9 REPLIES 9
Distinguished Expert
716 Views
Message 2 of 10

Re: BT Infinity 3 and 4

That's what the vids show
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Distinguished Sage
Distinguished Sage
714 Views
Message 3 of 10

Re: BT Infinity 3 and 4


@legitimise_sailing wrote:
That's what the vids show

Glad it's not just me. I thought they showed that as well.

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Distinguished Guru
Distinguished Guru
679 Views
Message 4 of 10

Re: BT Infinity 3 and 4

And the problem is...

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-AndyH-
Expert
676 Views
Message 5 of 10

Re: BT Infinity 3 and 4

The 330/20 product was withdrawn by Openreach last month.

 

BT still advertise a 300/20 product (http://www.productsandservices.bt.com/products/broadband/packages?fttp=yes) so is either a mistake or capped upload.

 

My neighbour is on Infinity 4 and looking at his speed tests, it looks a capped upload to me.

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dylanere
Aspiring Expert
656 Views
Message 6 of 10

Re: BT Infinity 3 and 4

BT Infinity says 20mb upload, when those videos are getting 30mb upload. Some of the newer videos on YouTube show 20mb upload:
https://www.youtube.com/watch?v=aUbd7Lq3dOw
https://www.youtube.com/watch?v=AHjPUADhHHI
https://www.youtube.com/watch?v=Rxe94bz0Grc

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Distinguished Expert
650 Views
Message 7 of 10

Re: BT Infinity 3 and 4

You'd better call the Helpdesk and ask them to reduce you to 20Mbps upload.
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dylanere
Aspiring Expert
646 Views
Message 8 of 10

Re: BT Infinity 3 and 4

Do BT not offer a 30mb upload plan, did some people receive 30mb because they were part of a trial/when it first come out?

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Distinguished Expert
641 Views
Message 9 of 10

Re: BT Infinity 3 and 4

It should be one of your options to unmark it as a solution
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dylanere
Aspiring Expert
631 Views
Message 10 of 10

Re: BT Infinity 3 and 4

Cheers.
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