cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
seve15
Beginner
2,895 Views
Message 1 of 12

BT Infinity 4 to BT Ultrafast 2

Hello, we placed an order back in October for the FTTP BT infinity 4. Due to the issues with the infrastructure and the need to install new underground ducting we are still awaiting Fibre broadband. With the release of 'BT Ultrafast 2' is there anyway we can change the terms of the contract as we will be paying more and receiving a slightly slower service and we have yet to have an activation date confirmed?

 

Thanks for your help. 

0 Ratings
Reply
11 REPLIES 11
licquorice
Distinguished Sage
Distinguished Sage
2,890 Views
Message 2 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Is it available to you? If FTTP is available in your area I doubt Ultrafast2 will be.

0 Ratings
Reply
seve15
Beginner
2,882 Views
Message 3 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Yes the new Ultrafast 2 is available to me. I thought they were both FTTP? Ultrafast 1 and 2 replaced the old Infinity 3 and 4 packages?

Tags (1)
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
2,877 Views
Message 4 of 12

Re: BT Infinity 4 to BT Ultrafast 2

I could be wrong, but I thought Ultrafast is G.Fast technology delivered via copper.

0 Ratings
Reply
seve15
Beginner
2,870 Views
Message 5 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Yes I see now sorry, I just re-read a news article on the Ultrafast rollout. So I assume if I wanted this new package I would have to wait again for more cableing to be installed between my cabinet and my property?

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
2,867 Views
Message 6 of 12

Re: BT Infinity 4 to BT Ultrafast 2

No, it is a bolt on to the cabinet as far as I'm aware. Have you checked availability in your area here https://www.productsandservices.bt.com/broadband/ultrafast?s_intcid=con_intban_dmedia_content_ultraf... I didn't think G.fast would be rolled out in areas that had FTTP.

0 Ratings
Reply
seve15
Beginner
2,859 Views
Message 7 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Yes, seems like I can Untitled.png

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
2,852 Views
Message 8 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Interesting. Obviously your choice, but a full fibre delivery would be preferable to a copper delivery in my view. I guess it depends on how long the delay to FTTP is.

0 Ratings
Reply
Bluemoon87
Aspiring Contributor
2,717 Views
Message 9 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Just to clarify I believe Ultrafast 1 and 2 are also being used for fttp, I no longer see infinity 3 and 4. I’m in a similar position with build stage so will probably have a talk to BT once I get to the internal install stage. Couldn’t find BT article but this one seems to explain it https://www.ispreview.co.uk/index.php/2018/01/uk-isp-bt-launch-152mbps-314mbps-ultrafast-broadband-p...
0 Ratings
Reply
pippincp
Sage
2,701 Views
Message 10 of 12

Re: BT Infinity 4 to BT Ultrafast 2


@seve15 wrote:

Yes, seems like I can Untitled.png


That will still be FTTP.

0 Ratings
Reply