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seve15
Newbie
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Message 1 of 12

BT Infinity 4 to BT Ultrafast 2

Hello, we placed an order back in October for the FTTP BT infinity 4. Due to the issues with the infrastructure and the need to install new underground ducting we are still awaiting Fibre broadband. With the release of 'BT Ultrafast 2' is there anyway we can change the terms of the contract as we will be paying more and receiving a slightly slower service and we have yet to have an activation date confirmed?

 

Thanks for your help. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Is it available to you? If FTTP is available in your area I doubt Ultrafast2 will be.

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seve15
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Message 3 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Yes the new Ultrafast 2 is available to me. I thought they were both FTTP? Ultrafast 1 and 2 replaced the old Infinity 3 and 4 packages?

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: BT Infinity 4 to BT Ultrafast 2

I could be wrong, but I thought Ultrafast is G.Fast technology delivered via copper.

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seve15
Newbie
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Message 5 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Yes I see now sorry, I just re-read a news article on the Ultrafast rollout. So I assume if I wanted this new package I would have to wait again for more cableing to be installed between my cabinet and my property?

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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: BT Infinity 4 to BT Ultrafast 2

No, it is a bolt on to the cabinet as far as I'm aware. Have you checked availability in your area here https://www.productsandservices.bt.com/broadband/ultrafast?s_intcid=con_intban_dmedia_content_ultraf... I didn't think G.fast would be rolled out in areas that had FTTP.

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seve15
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Message 7 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Yes, seems like I can Untitled.png

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Distinguished Sage
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Message 8 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Interesting. Obviously your choice, but a full fibre delivery would be preferable to a copper delivery in my view. I guess it depends on how long the delay to FTTP is.

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Bluemoon87
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Message 9 of 12

Re: BT Infinity 4 to BT Ultrafast 2

Just to clarify I believe Ultrafast 1 and 2 are also being used for fttp, I no longer see infinity 3 and 4. I’m in a similar position with build stage so will probably have a talk to BT once I get to the internal install stage. Couldn’t find BT article but this one seems to explain it https://www.ispreview.co.uk/index.php/2018/01/uk-isp-bt-launch-152mbps-314mbps-ultrafast-broadband-p...
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Distinguished Guru
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Message 10 of 12

Re: BT Infinity 4 to BT Ultrafast 2


@seve15 wrote:

Yes, seems like I can Untitled.png


That will still be FTTP.

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