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liamscor
Aspiring Contributor
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Message 1 of 5

BT Infinity Congestion Issues

Hi,

 

My Boardband has been having an issue over the past few weeks, where by the download speed becomes really slow, with ping being extremely high. It always happens in the evening around 9:30PM to 10:00PM, so it seems like a congestion issue to me. Looking on the forum, I have seen other people with similar congestion issue's, who have had theirs resolved by a mod investigating the issue, with it turning out to be a server/software issue. I was wondering if someone could help me with my issue.

 

Regards,

 

Liam

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Infinity Congestion Issues

You need to post stats from your router. And also run btspeedtester and when first test completes then run diagnostic test and post results. You need to post when connection is ok and when you think it is slow. Must be done with a wired connection

 

normally you would expect problem at peak time and not limited to about 9.30/10.00pm

 

which exchange are you on?



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liamscor
Aspiring Contributor
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Message 3 of 5

Re: BT Infinity Congestion Issues

Thanks Imjolly for the quick response,

 

I am on exchange Purley, I will get the speed test results as soon as possible.

 

Just to note, the last speed test I did when it was bad came out as below.

 

Download speed 0.17Mb/s Upload 0.18Mb/s Ping 2007.

 

 

Hub Stats.PNG

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imjolly
Distinguished Sage
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Message 4 of 5

Re: BT Infinity Congestion Issues

Was your btspeedtester result using a wir d connection?

 

enter your phone number and post results remember delete number https://www.dslchecker.bt.com/



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liamscor
Aspiring Contributor
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Message 5 of 5

Re: BT Infinity Congestion Issues

Hi Imjolly,

 

Yes it was with a wired connection. My Infinity speeds are not great anyway, since I am 1 kilometer from the cabinet.

 

Line Stats.PNG

 

 

 

 

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