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KKHAN1991
Beginner
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Message 1 of 3

BT Infinity Connection Issue / Packet Loss / Not Good For Gaming

Hi,

 

I am getting random packet loss. The problem is not consistant but re-occuiring i.e it happens every 15-20 mins.

 

The average packet loss lasts for maybe 15-20 seconds each time. Each case is different sometimes more servere and lasts longer.

 

 

Speed Test

 

 

test2.png

 

Quiet Line Test

 

Outcome no noise.

 

Router Stats

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41133140
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 22/05/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 08:25:14
6. Data rate:14803 / 43545
7. Maximum data rate:17564 / 43047
8. Noise margin:5.8 / 6.4
9. Line attenuation:23.2 / 17.6
10. Signal attenuation:23.4 / 17.6

 

 

I notice it whilst playing. I have some evidence to show it happening.

 

packetloss_csgo2.png

 

packetloss_cmd.png

 

 

 

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2 REPLIES 2
KKHAN1991
Beginner
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Message 2 of 3

Re: BT Infinity Connection Issue / Packet Loss / Not Good For Gaming

Bump...

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helenmac1cat
Contributor
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Message 3 of 3

Re: BT Infinity Connection Issue / Packet Loss / Not Good For Gaming

Am having similar issues (CS:GO too! :D) but with ping as well

 

Tracing route to gw.lux.valve.net [146.66.152.1]
over a maximum of 30 hops:
 
  1     1 ms     1 ms     1 ms  BTHUB5 [192.168.1.254]
  2     7 ms     7 ms     7 ms  217.32.147.8
  3     8 ms     7 ms     9 ms  217.32.147.78
  4     9 ms     9 ms     9 ms  213.120.156.194
  5     9 ms     9 ms     8 ms  217.41.168.209
  6     9 ms     9 ms     9 ms  217.41.168.109
  7     9 ms     9 ms     9 ms  109.159.249.250
  8     9 ms     9 ms     9 ms  core4-te0-19-0-20.faraday.ukcore.bt.net [109.159
.249.161]
  9     9 ms     9 ms     8 ms  peer2-et-10-3-0.faraday.ukcore.bt.net [62.6.201.
199]
 10     9 ms     8 ms     9 ms  213.137.183.100
 11     *        *        *     Request timed out.
 12    56 ms    54 ms    56 ms  162-254-196-137.valve.net [162.254.196.137]
 13    33 ms    59 ms    60 ms  gw.lux.valve.net [146.66.152.1]
 
Trace complete.
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