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stuwhittaker
Beginner
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Message 1 of 1

BT Infinity Connection very frequently dropping - each time I see these errors...

Hi tech experts,

 

I had BT Infinity unlimited installed back in May and honestly not had a chance to look into sorting out the connection issues we have been having as they are very speradic!

 

I've not lost my patience with it and started to try a few different things. 

 

Essentially I found this trail: https://community.bt.com/t5/BT-Infinity-Speed-Connection/PPP-LCP-Send-Termination-Request-User-reque...

 

and it appears I'm having the exact same issue with this warning....

 

What do I have?

BT Infinity Unlimited 1

MK2 filter on socket, straight into router HH5

 

What have I done today ? - I removed the MK2 filter and now using an old(er) ADSL filter straight into the socket and now plugged that in. Things seem stable so far - will report back.

 

Considering the below, what else can I do to workout what the problem may be here?

 

Looking at logs I see this (under WAN filter)... I notice whenever it drops... I see this match in the logs...

 

Recorded events

Time and date Message

14:38:44, 06 Aug.(436025.220000) WAN operating mode is VDSL
14:38:44, 06 Aug.(436025.220000) Last WAN operating mode was VDSL
14:38:43, 06 Aug.(436024.060000) PPP IPCP Receive Configuration ACK
14:38:43, 06 Aug.(436024.050000) PPP IPCP Send Configuration Request
14:38:43, 06 Aug.(436024.040000) PPP IPCP Receive Configuration NAK
14:38:43, 06 Aug.(436024.030000) PPP IPCP Send Configuration ACK
14:38:43, 06 Aug.(436024.030000) PPP IPCP Receive Configuration Request
14:38:43, 06 Aug.(436024.030000) PPP IPCP Send Configuration Request
14:38:43, 06 Aug.(436024.030000) CHAP authentication successful
14:38:42, 06 Aug.(436023.770000) CHAP Receive Challenge
14:38:42, 06 Aug.(436023.770000) Starting CHAP authentication with peer
14:38:42, 06 Aug.(436023.770000) PPP LCP Receive Configuration ACK
14:38:42, 06 Aug.(436023.750000) PPP LCP Send Configuration Request
14:38:42, 06 Aug.(436023.750000) PPP LCP Receive Configuration Reject
14:38:42, 06 Aug.(436023.750000) PPP LCP Send Configuration ACK
14:38:42, 06 Aug.(436023.750000) PPP LCP Receive Configuration Request
14:38:42, 06 Aug.(436023.740000) PPP LCP Send Configuration Request
14:36:48, 06 Aug.(435909.780000) PPP LCP Send Termination Request [User request]
14:21:20, 06 Aug.(434981.710000) WAN operating mode is VDSL
14:21:20, 06 Aug.(434981.710000) Last WAN operating mode was VDSL
14:21:19, 06 Aug.(434980.550000) PPP IPCP Receive Configuration ACK
14:21:19, 06 Aug.(434980.530000) PPP IPCP Send Configuration Request
14:21:19, 06 Aug.(434980.530000) PPP IPCP Receive Configuration NAK
14:21:19, 06 Aug.(434980.510000) PPP IPCP Send Configuration ACK
14:21:19, 06 Aug.(434980.510000) PPP IPCP Receive Configuration Request
14:21:19, 06 Aug.(434980.510000) PPP IPCP Send Configuration Request
14:21:19, 06 Aug.(434980.510000) CHAP authentication successful
14:21:19, 06 Aug.(434980.460000) CHAP Receive Challenge
14:21:19, 06 Aug.(434980.460000) Starting CHAP authentication with peer
14:21:19, 06 Aug.(434980.460000) PPP LCP Receive Configuration ACK
14:21:19, 06 Aug.(434980.440000) PPP LCP Send Configuration Request
14:21:19, 06 Aug.(434980.440000) PPP LCP Receive Configuration Reject
14:21:19, 06 Aug.(434980.430000) PPP LCP Send Configuration ACK
14:21:19, 06 Aug.(434980.420000) PPP LCP Receive Configuration Request
14:21:19, 06 Aug.(434980.420000) PPP LCP Send Configuration Request
14:21:06, 06 Aug.(434966.900000) PPP LCP Send Termination Request [User request]
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