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richard42
Contributor
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Message 1 of 3

BT Infinity Disconnections

Hello,

 

My BT Infinity connection (via BT Home Hub 5) disconnects frequently, some days more frequently than others.  Looking at the WAN log on the router, the PPP session appears to go down, it then reconnects within a minute or two.  

 

I tried calling BT about this a few weeks ago when it got really bad (there had been very heavy rain around that time) and was told that no disconnections showed up on the system at their end, which I thought was very strange.  They did a reset of the profile, but that doesn't appear to have helped.

 

My stats and WAN log are below.

 

Thanks in advance,

Richard.

 

3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 19/02/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 04:54:35
6. Data rate:1887 / 23002
7. Maximum data rate:1886 / 22350
8. Noise margin:5.7 / 7.3
9. Line attenuation:39.8 / 32.4
10. Signal attenuation:39.7 / 27.2

 

Here's the recent WAN log:

 

11:00:48, 06 Jul.(48293.430000) WAN operating mode is VDSL
11:00:48, 06 Jul.(48293.430000) Last WAN operating mode was VDSL
11:00:46, 06 Jul.(48292.080000) PPP IPCP Receive Configuration ACK
11:00:46, 06 Jul.(48292.070000) PPP IPCP Send Configuration Request
11:00:46, 06 Jul.(48292.070000) PPP IPCP Receive Configuration NAK
11:00:46, 06 Jul.(48292.070000) PPP IPCP Send Configuration ACK
11:00:46, 06 Jul.(48292.070000) PPP IPCP Receive Configuration Request
11:00:46, 06 Jul.(48292.060000) PPP IPCP Send Configuration Request
11:00:45, 06 Jul.(48290.850000) PPPoE is up -​ Down Rate=23002Kbps, Up Rate=1887Kbps; SNR Margin Down=6.0dB, Up=5.9dB
11:00:45, 06 Jul.(48290.840000) CHAP authentication successful
11:00:45, 06 Jul.(48290.720000) CHAP Receive Challenge
11:00:45, 06 Jul.(48290.710000) Starting CHAP authentication with peer
11:00:45, 06 Jul.(48290.710000) PPP LCP Receive Configuration ACK
11:00:45, 06 Jul.(48290.710000) PPP LCP Send Configuration Request
11:00:45, 06 Jul.(48290.710000) PPP LCP Receive Configuration Reject
11:00:45, 06 Jul.(48290.700000) PPP LCP Send Configuration ACK
11:00:45, 06 Jul.(48290.700000) PPP LCP Receive Configuration Request
11:00:45, 06 Jul.(48290.700000) PPP LCP Send Configuration Request
10:59:55, 06 Jul.(48240.510000) PTM over DSL is up
10:59:23, 06 Jul.(48208.950000) PTM over DSL is down after 802 minutes uptime
10:59:23, 06 Jul.(48208.950000) PPPoE is down after 801 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
10:59:20, 06 Jul.(48206.040000) PPP LCP Send Termination Request [User request]
21:37:53, 05 Jul.( 133.700000) WAN operating mode is VDSL
21:37:53, 05 Jul.( 133.700000) Last WAN operating mode was VDSL
21:37:51, 05 Jul.( 132.370000) PPP IPCP Receive Configuration ACK
21:37:51, 05 Jul.( 132.370000) PPP IPCP Send Configuration Request
21:37:51, 05 Jul.( 132.360000) PPP IPCP Receive Configuration NAK
21:37:51, 05 Jul.( 132.360000) PPP IPCP Send Configuration ACK
21:37:51, 05 Jul.( 132.360000) PPP IPCP Receive Configuration Request
21:37:51, 05 Jul.( 132.260000) PPP IPCP Send Configuration Request
21:37:50, 05 Jul.( 131.100000) PPPoE is up -​ Down Rate=23448Kbps, Up Rate=1909Kbps; SNR Margin Down=6.0dB, Up=5.8dB
21:37:50, 05 Jul.( 131.090000) CHAP authentication successful
21:37:50, 05 Jul.( 130.930000) CHAP Receive Challenge
21:37:50, 05 Jul.( 130.930000) Starting CHAP authentication with peer
21:37:50, 05 Jul.( 130.930000) PPP LCP Receive Configuration ACK
21:37:50, 05 Jul.( 130.920000) PPP LCP Send Configuration Request
21:37:50, 05 Jul.( 130.920000) PPP LCP Receive Configuration Reject
21:37:50, 05 Jul.( 130.910000) PPP LCP Send Configuration ACK
21:37:50, 05 Jul.( 130.910000) PPP LCP Receive Configuration Request
21:37:50, 05 Jul.( 130.910000) PPP LCP Send Configuration Request
21:36:56, 05 Jul.( 76.880000) PTM over DSL is up
21:36:11, 05 Jul.( 31.530000) WAN Auto-​sensing running.
21:35:26, 05 Jul.(1212747.880000) PPP LCP Send Termination Request [User request]
21:29:35, 05 Jul.(1212396.340000) WAN operating mode is VDSL
21:29:35, 05 Jul.(1212396.340000) Last WAN operating mode was VDSL
21:29:33, 05 Jul.(1212394.920000) PPP IPCP Receive Configuration ACK
21:29:33, 05 Jul.(1212394.910000) PPP IPCP Send Configuration Request
21:29:33, 05 Jul.(1212394.910000) PPP IPCP Receive Configuration NAK
21:29:33, 05 Jul.(1212394.900000) PPP IPCP Send Configuration ACK
21:29:33, 05 Jul.(1212394.900000) PPP IPCP Receive Configuration Request
21:29:33, 05 Jul.(1212394.890000) PPP IPCP Send Configuration Request
21:29:32, 05 Jul.(1212393.640000) PPPoE is up -​ Down Rate=23546Kbps, Up Rate=2008Kbps; SNR Margin Down=5.8dB, Up=6.0dB
21:29:32, 05 Jul.(1212393.630000) CHAP authentication successful
21:29:32, 05 Jul.(1212393.540000) CHAP Receive Challenge
21:29:32, 05 Jul.(1212393.540000) Starting CHAP authentication with peer
21:29:32, 05 Jul.(1212393.540000) PPP LCP Receive Configuration ACK
21:29:32, 05 Jul.(1212393.540000) PPP LCP Send Configuration Request
21:29:32, 05 Jul.(1212393.540000) PPP LCP Receive Configuration Reject
21:29:32, 05 Jul.(1212393.530000) PPP LCP Send Configuration ACK
21:29:32, 05 Jul.(1212393.530000) PPP LCP Receive Configuration Request
21:29:32, 05 Jul.(1212393.530000) PPP LCP Send Configuration Request
21:28:41, 05 Jul.(1212343.050000) PTM over DSL is up
21:28:10, 05 Jul.(1212311.480000) PTM over DSL is down after 557 minutes uptime
21:28:10, 05 Jul.(1212311.470000) PPPoE is down after 557 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
  
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2 REPLIES 2
Distinguished Sage
Distinguished Sage
458 Views
Message 2 of 3

Re: BT Infinity Disconnections

are you using the test socket with new filter to eliminate your setup and internal wiring from causing a problem

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



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richard42
Contributor
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Message 3 of 3

Re: BT Infinity Disconnections

Thank you, I will give that a try and report back.

 

Current stats are below.

  

6. Data rate:1949 / 23249
7. Maximum data rate:1828 / 17271
8. Noise margin:5.2 / 3.0
9. Line attenuation:39.4 / 32.3
10. Signal attenuation:39.9 / 27.1
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