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Message 1 of 2

BT Infinity / Home Hub 3 - Connection keeps dropping out

Hi

 

My connection keeps dropping out. It drops out atleast 4 times a day, for about 2 minutes at a time. I have looked at the log (i'm not technically minded at all) and can see that it has synchronisation issues all througout the day. Its been happening for a while now but definately seems to be more persistant.

 

We only have 2 phones and a laptoip connected through wifi, and an xbox connected through an ethernet cable, so the system is hardly pushed. Its also dropping out during the day and at night when no-one is using it? 

 

Any ideas? I have searched the forum with little success.

 

This is the log for the past 3 days:

 

Time & DateMessage
 
 
  21:09:21,02 Jun.NTP synchronization success!
  21:09:21,02 Jun.NTP synchronization start.
  00:00:56,01 Jan.NTP synchronization fail!
  00:00:56,01 Jan.NTP synchronization start.
  12:21:42,02 Jun.NTP synchronization success!
  12:21:42,02 Jun.NTP synchronization start.
  00:00:49,01 Jan.NTP synchronization fail!
  00:00:49,01 Jan.NTP synchronization start.
  03:37:22,02 Jun.NTP synchronization success!
  03:37:22,02 Jun.NTP synchronization start.
  00:00:58,01 Jan.NTP synchronization fail!
  00:00:58,01 Jan.NTP synchronization start.
  18:46:11,01 Jun.NTP synchronization success!
  18:46:11,01 Jun.NTP synchronization start.
  00:00:48,01 Jan.NTP synchronization fail!
  00:00:48,01 Jan.NTP synchronization start.
  09:59:32,01 Jun.NTP synchronization success!
  09:59:32,01 Jun.NTP synchronization start.
  00:00:55,01 Jan.NTP synchronization fail!
  00:00:55,01 Jan.NTP synchronization start.
  01:12:13,01 Jun.NTP synchronization success!
  01:12:13,01 Jun.NTP synchronization start.
  00:00:48,01 Jan.NTP synchronization fail!
  00:00:48,01 Jan.NTP synchronization start.
  16:16:51,31 May.NTP synchronization success!
  16:16:51,31 May.NTP synchronization start.
  00:00:48,01 Jan.NTP synchronization fail!
  00:00:48,01 Jan.NTP synchronization start.
  07:26:23,31 May.NTP synchronization success!
  07:26:23,31 May.NTP synchronization start.
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Infinity / Home Hub 3 - Connection keeps dropping out

Try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. this can often sort out problems.

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