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scuba2121
Newbie
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Message 1 of 3

BT Infinity Issues

Hey Guys

 

I hope that there is someone here who can help me.

 

Ever since i upgraded from standard internet to BT Infinity i have had nothing but problems with my broadband, first of all it was the connection dropping in and out so i contacted BT where i was told there was no problem, i then complained again and was told that a different department was going to look into it and i was guarenteed a phone call back. It was at the point where i couldnt even have a Facetime converstation without hte connection going, and this was on a 70MB connection. This is still an issue, supposing i have not reset my box for 2 - 3 months atleast i have a current connection time of 1 days, 03:06:33

 

Then i went to redeem my £125 voucher that i was entitled to as that was the deal on when i signed up, was actually one of the reasons that tempted me to upgrade, however when i got the voucher it was £50, i phoned and was told that hands down that was not the deal, (Basicaly im yet again a Liar)

 

Anyway over the coming weeks the issue seemed to have resoved itself however more recently my internet speed has more than halfed.

 

I started out on a 70mb connection, in the peak daytime it was sitting nicely in the 60s, Now though it is down to 19.8mb although BT verry own speed tester state that i am at 74.6mb. Yet all the other sites claim about 19.8, Dont get me wrong but somthing sounds out here??


Anyway i dont know how to move forward with A) the issues of internet dropping connection & B) the poor download speeds.

 

I think BT really need to start solving these issues and stop moving goal posts and start helping their customers with the resolving the issues that their network is having!

 

I appreciate any help you may have

 

Regards

carl

 

 

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scuba2121
Newbie
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Message 2 of 3

Re: BT Infinity Issues

 

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT Infinity Issues

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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