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Moderator
Moderator
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Message 21 of 23

Re: BT Infinity Multiple drop outs (daily)

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Hi @jandjwilliman,

 

If you send me in your details I'll be able to arrange an engineer if needed. You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Distinguished Sage
Distinguished Sage
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Message 22 of 23

Re: BT Infinity Multiple drop outs (daily)

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@jandjwilliman

How is that for service Smiley Wink

 

You will need to view this forum on the full site view, and not the mobile view, to be able to see the contact link.

 

Contact @PaddyB and leave it to the team, no need to contact customer services.

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Moderator
Moderator
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Message 23 of 23

Re: BT Infinity Multiple drop outs (daily)

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Hi @jandjwilliman Thanks for taking my call earlier and confirming the fault has been fixed. 

 

The engineer found an external fault of corrosion and repaired the connection.

 

cheers

John

 

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