I have just recently got BT Infinity installed, I have noticed no difference from when I had normal broadband on my line. Also speeds are terrible
I have also tried testing my speed at http://speedtest.btwholesale.com/ but got this error message
No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test.
Click here to try again.
Any help please....
Main computer is wired via ethernet, no other devices connected. Engineer came out and fitted new face plate and installed modem.
I did ask for router to be put upstairs but he declined saying " he was here to setup broadband and not to run extra wiring upstairs"
He didn't have a long enough phone lead so had to extend master socket nearer to where router was situated.
He then did a check that said I would get 40 download and 9 upload, then left.
Cabinet is about 2 streets away
curious is correct, the engineer should have fitted an extension up to 30 meters long to where you wanted the modem and router fitted, i got infinity installed on the 18/4/2013 and the engineer who installed mine was only too happy to run an extention up stairs for me, when i asked him he just said sure, thats not a problem, i will get you sorted out in no time, i can only say good things about the guy who fitted mine
I was thinking of ringing them up and complaining about engineer, I want my router upstairs out of the way next to my computer! I have done another test and it's a bit better, but in the evening this goes right down..
I was told I would get at least 38Mbs and Engineer said 40Mbs and 9Mbs upload, should I contact BT?