We recently got the BT Infinity package, it's no where near advertised speeds:
Download Speed: 14.93mbps
Upload Speed: 0.50mbps
We've contacted BT multiple times and all the times they've said they'll fix the problem. They've also told us that this will be fine for online gaming, of which it's not.
If anyone has any suggestions please help
Welcome to this user forum.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
Or post the information from the smart hub, using this link.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.. This must be done using an Ethernet connection.