We're all on here to help each other and can I ask that we keep it friendly? I understand that service problems can be frustrating but please treat others with consideration.
Thanks a million,
legitimise_sailing -- Sorry for coming across rude, i'm sure you can understand my frustration of spending a week having to chase BT, explain my issues 100s of times, being passed from pillar to post.
Afraid not. But marginal success in that I managed to book an engineer appointment... so with any luck i'll be back online tonight.
Nope - it gets worse. Engineer says all fine his end, he has seen this problem before and its BT problem.
Think i'll just give Sky a call and go back with them. Shame as I was looking forward to the Infinity speed but I just can't trust them anymore
I've tried a MacBook in normal mode, safe mode. Using Chrome, Safari, Firefox. And had to clear all settings, history etc..
I tried it over WiFi and ethernet.
I have also tried an Ipad 2 and Ipad 3, an iphone 4 and iphone 5.
On each device I get a page come up for BT install but when I click on "Get started" it hangs and then times out.
So wondering if they were just anti Apple I took home an IBM thinkpad, windows 7, and got exactly the same result.
I am now number 38 in the queue to speak to yet another advisor.... but you are responding far quicker so please if you have any other suggestions I would love to hear. Thanks
Really silly idea but worth a try is you have nothing else to do.
Log onto the BT Home hub and disable the quick setup wizard for new devices.
Maybe a problem with the firmware on your particular box 😕
I get cut off whenever they transfer me to whatever department that is capable of actually booking an engineer too.