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DavJames
Contributor
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Message 1 of 7

BT Infinity Option 2 Throttling

I'm getting about 53 Mbps download speed and 14 Mbps upload speed at the moment connected via ethernet cable or via homeplugs. Apparently BT Infinity Option 2 doesn't have throttling yet my upload speed used to be 19 Mbps. A BT engineer told me that any sort of throttling or whatever shouldn't effect the upload speed.

 

The upload speed is important to me as I backup my videos to Amazon Drive. Is there some sort of explanation as to why my speed is slower than normal? Upload speed seems to be the same 24 hours a day. I find it hard to believe other people in my street are uploading at 5am in the morning.

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT Infinity Option 2 Throttling

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Could you please post the results from the http://speedtest.btwholesale.com/, including the further diagnostics.

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DavJames
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Message 3 of 7

Re: BT Infinity Option 2 Throttling

I used to get 19 Mbps upload speed. Here's what I get now and it seems to be at all times of the day every day.

Availability Checker.png

Further Diagnostics.png

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: BT Infinity Option 2 Throttling

Well the upstream connection speed is  14-19Mbs. Remember this is only the connection speed, your actual upload speed will always be less that this, due to overheads.

So you are still within range A.

 

If you have a HH5 can you go to hub manager then troubleshooting then helpdesk and post lines 1-12

 

Or post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/i

 

Then the actual connecton speed can be seen.

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Distinguished Sage
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Message 5 of 7

Re: BT Infinity Option 2 Throttling

Likely as a result of crosstalk.
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DavJames
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Message 6 of 7

Re: BT Infinity Option 2 Throttling

That link gives a page not found. Here are the lines you asked for:

1. Product name: BT Home Hub
2. Serial number: +068343+NQ40619416
3. Firmware version: Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 23/02/16
4. Board version: BT Hub 5A
5. DSL uptime: 1 days, 22:41:24
6. Data rate: 15295 / 57655
7. Maximum data rate: 15445 / 58033
8. Noise margin: 6.1 / 6.1
9. Line attenuation: 21.8 / 18.4
10. Signal attenuation: 21.7 / 17.8
11. Data sent/received: 282.8 GB / 274.0 GB
12. Broadband username: bthomehub@btbroadband.com

I assume with fibre broadband that we don't need microfilters installed?
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Distinguished Sage
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Message 7 of 7

Re: BT Infinity Option 2 Throttling

If you hace a filtered faceplate you don't.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’