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rexzer56
Aspiring Contributor
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Message 1 of 26

BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

Good afternoon. 

 

I got Infinity Option 2 installed on the 12th and when it's good, I get about 68/18, however, after 5pm it often drops to to 3-15/7-12) based on analysis of speedtest.wholsesale.bt.com

 

I notice it as a detriment to even receiving the odd email!

 

I expect a drop at peak time, but I think this is far too extreme. 

 

I'm happy to engage in the tests , but not sure where to start. 

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25 REPLIES 25
Distinguished Sage
Distinguished Sage
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Message 2 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

go to hub manager then troubleshooting then helpdesk and post stats 1-12

 

enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html

 

run btspeedtester and when first test completes then run diagnostic test and post results

 

btspeedtester



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Guru
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Message 3 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

Can you run that speedtest, and when complete run the 'Further Diagnostics' and post the results, please?

 

Are you running wired or wireless?  If at all possible run tests wired; there are so many extra variables with wireless.  For example, it may be that a neighbour turns on a wireless router or other interfering device at 5pm, or your central heating turns on with a dodgy pump, or ...???

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rexzer56
Aspiring Contributor
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Message 4 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

Thanks. I will carry out later on this evening. 

 

I do all my tests with wireless disabled , wired conncetions. Thanks

 

Until then, is this an 'acceptable' swing in permance at peak times? Just so I can set expectations. 

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Distinguished Sage
Distinguished Sage
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Message 5 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

if you were using a wireless connection then it is more than likely it will fluctuate based on changing conditions  only way to really check is with a wired connection



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rexzer56
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Message 6 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

I'm sorry, a mis-placed comma may have changed the interpretation of my post. 

 

I do all of my tests with wireless disabled. I do my tests only with wired connections. 

 

 

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Distinguished Sage
Distinguished Sage
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Message 7 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

ok

 

please post the information



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rexzer56
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Message 8 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

1. Product Name: HomeHub5

2. Serial number: +076284+1418001581

3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]

4. Board version: 01

5. VDSL uptime: 1 days, 19:20:40

6. Data Rate: 20000 / 74170

7. Maximum Data Rate: 24452 / 89194

8. Noise Margin: 9.1 / 6.1

9. Line Attenuation: 0.0 / 18.3

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 502.1 MB / 1.5 GB

12. Broadband username: bthomehub@btbroadband.com

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rexzer56
Aspiring Contributor
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Message 9 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

Telephone Number 01592xxxxxx on Exchange GLENROTHES CENTRAL is served by Cabinet 16

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    

FTTC Range A (Clean)8072.62020--Available
FTTC Range B (Impacted)8062.42019--Available
 
WBC ADSL 2+Up to 3.5--2.5 to 4.5Available
WBC ADSL 2+ Annex MUp to 3.5Up to 0.52.5 to 4.5Available
ADSL MaxUp to 3--2 to 5.5Available
WBC Fixed Rate1----Available
Fixed Rate1----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available
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rexzer56
Aspiring Contributor
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Message 10 of 26

Re: BT Infinity Option 2 - new customer- extreme slow download speed at 'peak' times

BTW Performance Test @ 22:02

 

D 4.62

U 8.55

latencey 193.ms

 

 

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