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Gazza02
Aspiring Contributor
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Message 1 of 16

BT Infinity Problems For The Last 11 Days

Starting my own thread now since these problems have been going on for over 10 days. I have been previously posting in this thread https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-issues-for-the-last-few-days/td...

 

Now the problems are still here where webpages refuse to load and if they do load images are missing or they look like the images I have previously posted.   

Ray said last night that this could be a congestion issue so I would really like one of the mods to get involved to check my connection to see what is going on since it was perfectly fine 2 weeks ago. As I said all speed tests come back OK that is where its weird my speed is never dropping.     

 

I would rather go back onto broadband since I could load webpages fine its a bit silly that I am on infinity and cant even do that.......

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Gazza02
Aspiring Contributor
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Message 2 of 16

Re: BT Infinity Problems For The Last 11 Days

Here are the images to the amount of packetloss I have been getting:    

 

Ssam knows bad.png

 

Then last night:   

 

BT4.png

Can A mod please help?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 16

Re: BT Infinity Problems For The Last 11 Days

if congestioon is there anything here for your exchange  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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Gazza02
Aspiring Contributor
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Message 4 of 16

Re: BT Infinity Problems For The Last 11 Days

I am on the Kensal Green exchange it doesnt say anywhere that there are problems with capacity. Thats why I would like this investigated 

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Gazza02
Aspiring Contributor
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Message 5 of 16

Re: BT Infinity Problems For The Last 11 Days

Right now the internet is near enough unusable these forums take 20 or more seconds to load and most websites load up like 

BT.png

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Gazza02
Aspiring Contributor
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Message 6 of 16

Re: BT Infinity Problems For The Last 11 Days

I dont understand why no mods want to get involve and help with this issue its been going on for soo long now and doesnt seem like it is improving at all, it just seems like it is getting worse...........

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Distinguished Guru
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Message 7 of 16

Re: BT Infinity Problems For The Last 11 Days

Have you tried changing your DNS to use Google?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Moderator
Moderator
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Message 8 of 16

Re: BT Infinity Problems For The Last 11 Days

Hi Gazza02,

 

Please use the 'contact the mods' link in my forum profile to send in your details and we'll run some checks on your connection. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Gazza02
Aspiring Contributor
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Message 9 of 16

Re: BT Infinity Problems For The Last 11 Days

Yep tried changing to Google and Open DNS no change at all, I have tested it on my wired PC and my wireless laptop that I also connected up with an ethernet cable 😞

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Gazza02
Aspiring Contributor
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Message 10 of 16

Re: BT Infinity Problems For The Last 11 Days

Thanks Neil I have contacted you with the details, hopefully you can help me get this sorted 🙂

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