I have the latest faceplate with integrated filter. This was fitted by a BT engineer only a couple of months ago. Distance to the cabinet is an issue, it is a mile bu the engineer got a pretty clean line hence an ADSL download 2.7 Mbps which is not a bad figure for the distance.
I will remove face plate and use test socket to double check.
Have tried connecting to test socket by removing the face plate and despite several attempts with and without a filter HH5 would not connect. Refitted faceplate and connected. Interestinglt download speed is now 8.87Mbps which could be a result of rebooting the hub.
Interestingly other villagers connected to the same cabinet and a similar distance from the cabinet as myself are getting in excess of 25 Mbps.
there is something wrong if you cannot get your broadband to work in the test socket if you have SSFP then test socket shown by black arrow
do you have extension wires connected to the detachable faceplate of master? if so are you sure that one of your extensions is in fact the master socket? can you see where openreach wires enter your home
Yes. That is the socket I have been using and yes the wires from the pole go stright into the socket. in prior fault finding exercises it has worked fine. I will try again tomorrow. The filters I am using with the test socket are old adsl filters. Are fibre to cabinet any different ?
The filters are just the same so should work