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Nadeemsarwar
Aspiring Contributor
849 Views
Message 1 of 3

BT Infinity Upload Speed Problems

 

Dear All

 

I have had infinity 2 for a year now and experiencing some issues with upload speeds. Line stability has also degraded.

 

I have restarted equipotent etc and did some basic fault testing to see what the issue is without any joy!

 

I'm currently getting 74mb download speeds but only 1mb upload speeds. Ping is 33ms.

 

This has been taken from the BT wholesale speed tester that I used tonght.

 

The download speed is obviously fine but I cannot get an answer as to why the upload speed is so slow - its now annoying me.

 

Contacted the online support team who in not too many words told me to go away and be happy with it.

 

Hope someone can help

 

Nadeem

 

 

 

 

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2 REPLIES 2
Guru
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Message 2 of 3

Re: BT Infinity Upload Speed Problems

Sometimes the BT testers give unrealistically low numbers on upload speed.  Try http://speedtest.net/

 

1mb upload is clearly too low; if your first go at support was not helpful, try the mods at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy. 

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Nadeemsarwar
Aspiring Contributor
819 Views
Message 3 of 3

Re: BT Infinity Upload Speed Problems

Hi,

 

Thanks for the info.

 

Tried speed test and result was the same.

 

I have now e-mailed the mods as suggested. Hopefully they can help!!

 

Nadeem

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