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cac2008
Newbie
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Message 1 of 2

BT Infinity all working fine... then sudden drop to 400kb/s

BT team, We have BT infinity which whilst being throttled more than expected, was working well.

 

Until this morning.

 

The speed test, done using a wired connection, has dropped from download/upload of 38/9.5 to 0.094/0.331 Mb/s. My upload speed is faster than my download. WTF.

 

Please PLEASE tell me this is a local fault.

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Distinguished Sage
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Message 2 of 2

Re: BT Infinity all working fine... then sudden drop to 400kb/s

have you checked for a local fault using the service status web page or the status service line on 08001690199
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