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lambo7
Aspiring Contributor
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Message 1 of 32

BT Infinity and gaming ping????

Hi,

Ive had a look at a few post's on here and still unsure about my ping problem?

all the games i play on my PC are quite laggy and the ping is high, usually jumping about 80-150 ping.

i've done a speedtest and im getting 40-50mb download and 15-20mb upload, i did think i'd be getting more

as i had a letter saying my speed was going up to 80mb download?????

please could someone help me????

thanks

steve

 

 

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31 REPLIES 31
lambo7
Aspiring Contributor
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Message 2 of 32

Re: BT Infinity and gaming ping????

hi, also I have the Home Hub 5.
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Distinguished Guru
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Message 3 of 32

Re: BT Infinity and gaming ping????

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

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lambo7
Aspiring Contributor
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Message 4 of 32

Re: BT Infinity and gaming ping????

1. Product Name: HomeHub52. Serial number: +076284+14310001423. Firmware version: v0.07.03.0814-BT (Type B) Last updated 3/12/20144. Board version: 015. WAN: PPP connected6. Data sent/received: 3.8 GB / 100.4 GB7. Broadband username: bthomehub@btbroadband.com8. BT Wi-fi: Yes9. 2.4GHz wireless network/SSID: BTHub5-MJPK10. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 300 Mb/s))11. 2.4GHz wireless security: WPA2 Only (Recommended)12. 2.4GHz wireless channel: Automatic (Smart Wireless)13. 5GHz wireless network/SSID: BTHub5-MJPK

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lambo7
Aspiring Contributor
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Message 5 of 32

Re: BT Infinity and gaming ping????

SORRY, BEEN AT WORK ALL DAY
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Distinguished Guru
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Message 6 of 32

Re: BT Infinity and gaming ping????

Are you using an Openreach modem as well as the Homehub?
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lambo7
Aspiring Contributor
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Message 7 of 32

Re: BT Infinity and gaming ping????

yes, I have a white openreach modem.
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Distinguished Guru
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Message 8 of 32

Re: BT Infinity and gaming ping????

Why, do you have FTTP?
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lambo7
Aspiring Contributor
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Message 9 of 32

Re: BT Infinity and gaming ping????

Hi. Sorry but I have no idea what FTTP is? How do I check it?
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Distinguished Guru
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Message 10 of 32

Re: BT Infinity and gaming ping????

Easy. Is your modem connected to your phone master socket? If so, you don't have FTTP you have FTTC.

The question is, why are you using an Openreach modem, is it to fix some fault?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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