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Contributor
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Message 1 of 14

BT Infinity and video buffering ?

Just wondering why it is that any video we try and watch on the internet plays for a few minutes and then buffers. The Infinity speed is a constant 37.48Mbps down so should be adaquate. I've changed the BT hub for a Draytek Vigor router in an effort to resolve this issue but it still happens.

Something I have noticed is that the Draytek router doesn't reboot every week like the BT Hub did. Every Friday at 12.00noon it would reboot. BT just ignored my requests for a explaination.

This buffering is driving me bonkers - it shouldn't happen when I'm paying BT all the time for a service.

 

Any suggestions to fix it would be appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: BT Infinity and video buffering ?

Are you connecting by Ethernet or wireless. For the best results you should use Ethernet. Wireless can be prone to interference.

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Contributor
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Message 3 of 14

Re: BT Infinity and video buffering ?

Thanks for the response.

I've yet to find a way of connecting an Ipad with a cable. The issue is also happening when connected via a cable to PC. I really did think it was to do with the BT router but obviously not with the Draytek giving the same result.

I'll keep hunting for a solution.

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Distinguished Sage
Distinguished Sage
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Message 4 of 14

Re: BT Infinity and video buffering ?

run btspeedtester with your pc connected by ethernet (no powerline adapter) and when first test completes then run diagnostic test and post results http://speedtest.btwholesale.com/



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Sage
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Message 5 of 14

Re: BT Infinity and video buffering ?


@mikej101 wrote:

Thanks for the response.

I've yet to find a way of connecting an Ipad with a cable. The issue is also happening when connected via a cable to PC. I really did think it was to do with the BT router but obviously not with the Draytek giving the same result.

I'll keep hunting for a solution.


You need a USB to Ethernet adapter such as the one below.

 

USB to Ethernet.jpg

 

£4.99 from a well known auction site.

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Contributor
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Message 6 of 14

Re: BT Infinity and video buffering ?

Thanks anyway but there is no USB socket on an ipad.

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Contributor
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Message 7 of 14

Re: BT Infinity and video buffering ?

 
FAQ

Results Image not loaded

 

 

1. Best Effort Test: 

Download Speed : 37.28 Mbps

2. Upstream Test: 

Upload Speed : 6.55 Mbps
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Distinguished Sage
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Message 8 of 14

Re: BT Infinity and video buffering ?

that is result from first test but can you continue and run second test which is diagnostic and post results  again with ethernet



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Sage
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Message 9 of 14

Re: BT Infinity and video buffering ?

Is there a mini/micro USB as there are variants for  that.

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Contributor
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Message 10 of 14

Re: BT Infinity and video buffering ?

The only connection is for the Apple lightening connector.

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