BT Infinity and video buffering ?

[mikej101]

Just wondering why it is that any video we try and watch on the internet plays for a few minutes and then buffers. The Infinity speed is a constant 37.48Mbps down so should be adaquate. I've changed the BT hub for a Draytek Vigor router in an effort to resolve this issue but it still happens.

Something I have noticed is that the Draytek router doesn't reboot every week like the BT Hub did. Every Friday at 12.00noon it would reboot. BT just ignored my requests for a explaination.

This buffering is driving me bonkers - it shouldn't happen when I'm paying BT all the time for a service.

Any suggestions to fix it would be appreciated.

[gg30340]

Are you connecting by Ethernet or wireless. For the best results you should use Ethernet. Wireless can be prone to interference.

[mikej101]

Thanks for the response.

I've yet to find a way of connecting an Ipad with a cable. The issue is also happening when connected via a cable to PC. I really did think it was to do with the BT router but obviously not with the Draytek giving the same result.

I'll keep hunting for a solution.

[imjolly]

run btspeedtester with your pc connected by ethernet (no powerline adapter) and when first test completes then run diagnostic test and post results http://speedtest.btwholesale.com/

[pippincp]

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@mikej101 wrote:

Thanks for the response.

I've yet to find a way of connecting an Ipad with a cable. The issue is also happening when connected via a cable to PC. I really did think it was to do with the BT router but obviously not with the Draytek giving the same result.

I'll keep hunting for a solution.

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You need a USB to Ethernet adapter such as the one below.

£4.99 from a well known auction site.

[mikej101]

Thanks anyway but there is no USB socket on an ipad.

[mikej101]

FAQ 1. Best Effort Test:  Download Speed : 37.28 Mbps 2. Upstream Test:  Upload Speed : 6.55 Mbps

[imjolly]

that is result from first test but can you continue and run second test which is diagnostic and post results  again with ethernet

[pippincp]

Is there a mini/micro USB as there are variants for  that.

[mikej101]

The only connection is for the Apple lightening connector.