Issue started on Thursday (6th October) - the hub light was blue, couldnt resolve any web addresses. Have tried multiple laptops, desktops (wired connection) and mobile phones. All have the same issue.
Restarted HUB multiple times.. no joy. BT say all is fine. And refused to send out an engineer even after I suggested that I would pay if fault was found to be mine?
anyways.... So, I plugged in my NETGEAR router which I used prior to moving house and obtaining the HUB 5.
First diganostic showed failures with default gateway and DNS servers.
I was able to change the DNS myself to google (126.96.36.199) and another at 188.8.131.52 and ran again and successfully passed primary DNS test but still failed default gateway and NSCI. Changing DNS however did not resolve issue.
below is a screenshot ping netflix and google, google works but still cannot browse to it.
Solved! Go to Solution.
Yep, I have that and connected up correctly.
All lights are blue but still unable to browse. All devices function just fine when I tether go phone or connect to a local BT FON connection
The ping gateway will always fail as the server is set not to respond to pings, likewise probably the BT DNS servers. Not sure what 'Network Connection Status Inspect(NCSI)' is testing but it passes on my TP Link (not Netgear!). Can you browse to sites if you enter the ip address directly in the browser address bar?
Presumably it just times out rather than going to a landing page.
Are any of your neighbours having the same problem? It sounds like extremely severe congestion or fault in the backhaul network.
I can piggy back on a local BT FON signal - so someone near by doesn't have an issue. I believe that service is spawned from another home hub?