I upgraded from BT ADSL on Tuesday to BT Infinity 2. ADSL was connected at about 3Mb download, so having done the phone number check I was told that for BT Infinity 2 I could expect:
"We estimate your download speed will be between 45Mb and 66Mb, and your upload speed will be between 12Mb and 19Mb."
Anyway, upgrade was done on Tuesday and initially it connected at 9Mb download, I've left it until now and it reconnected over night, it's now connected at 4mb!
Do I still need to wait for the 10 day period of settling in?? 4Mb connection is not exactly filling me full of confidence!
if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
can you enter your phone number and post results remember to delete number wholesale FTTC check
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
if self install are you using test socket with new filter
Thanks for the responses. It's just reconnected at 10Mb, so better than 4 anyway!
Not sure what a Tesco Special is, but yes the HH5 is connected directly into the master socket. It's not in the test socket at the moment though.
Home Hub info:
ADSL Checker info:
and speedtest diagnostic info:
I don't have a corded phone to do the quiet line test.
It was a self-install on an existing socket.
I've been out and bought an £8.99 corded phone from Maplins... plugged it directly into the master socket - no dial tone.. Tried it in the test socket - no dial tone!
So looks like the line is knackered.
Thanks for your help