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JPL93
Beginner
252 Views
Message 1 of 6

BT Infinity installed today - worked for 2 minutes

Quite confused, got my BT Infinity sorted by the engineer today, and he left after he showed us it was working, but the minute he left the broadband has gone off and been flashing yellow since.. After numerous restarts..

Is this normal?
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5 REPLIES 5
JPL93
Beginner
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Message 2 of 6

Re: BT Infinity installed today - worked for 2 minutes

*flashing orange
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Distinguished Sage
Distinguished Sage
239 Views
Message 3 of 6

Re: BT Infinity installed today - worked for 2 minutes

No. It's not normal. You would appear to have a problem somewhere. You will need to contact BT and advise them of the problem.

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JPL93
Beginner
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Message 4 of 6

Re: BT Infinity installed today - worked for 2 minutes

I contacted BT a bit earlier about my problem and was advised by someone from a foreign call Centre saying all I can do is wait until tomorrow morning to see if its working, and to contact them again if the problem persists..

Decided to post on the forum as I was slightly concerned and dissatisfied with their response.. 😞
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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: BT Infinity installed today - worked for 2 minutes

Once it has been activated by the engineer it should be working. There is obviously a problem and you would appear to have been fobbed off by the call centre. 

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JPL93
Beginner
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Message 6 of 6

Re: BT Infinity installed today - worked for 2 minutes

Ah... Bit shocking.. Especially after patiently waiting 3 weeks for them to put us on infinity only to find that now we have no broadband at all, that the engineer clearly wasn't thorough enough and that the BT support staff fobbed me off..

Fantastic first impression. 😞
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