When I first started by BT Infinity contract i had 25mb/s download speeds with 7mb/s upload speeds. During my time i've had problems that have resulted in days without connection and many bad customer service and technical experience. And over the time my speeds just get slower and slower.
When my line was getting fixed last month the technician said and i quote, "You should have at least 30mbs download speed". Guess what..I now have less than 20mb/s and less than 6mb/s upload speed with a ping of 36 ms: http://www.speedtest.net/result/4732977763.png
And this is what BT speedtest says:
Also my PC is fine, the test was done off peak and the router is in a interference free zone etc.
It's extremely unfair that i'm paying for a service that barely meets the Sale of goods act. Unfortunately Virgin and other Fibre Optic serves aren't available in my area. I can tell you as soon as they are though that it will be goodbye BT. That's if i don't simply downgrade to a normal connection with another company.
P.S it saddens me to see so many other similar stories on here..
enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
post your stats from troubleshooting then helpdesk 1-12
At least you have actually managed to get it. I have been given excuse after excuse about problems at my exchange and am still waiting to have mine activated, even although I was getting pestered with emails and phone calls to say it was available and I was eligible to upgrade.
Had enough of BT and all their broken promises to be honest.
just need router stats to compare against estimate
No problem. It's interesting to see the clean VS Impacted. I'm guessing companies always market the clean speeds and not the actual impacted speeds.
you wouldn't get many sales if you quoted the impacted figures however if your speed is lower than 'A' then you can get engineer visit to try and improve