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Beginner
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Message 1 of 4

BT Infinity keeps cutting out

I upgrade to BT Infinity around a year or so ago and I’ve had no problems up until a few months ago.

Basically, a few of months ago my internet started randomly cutting out, once or twice every day for like 2-5 minutes then it would come back. A couple weeks later it would start cutting out every hour for around 1-3 minutes. Then a week later it stopped cutting out, I thought everything was fixed until today. Since earlier today, my internet has been cutting out for 30 seconds - 5 minutes every 10 minutes.

Ethernet and WiFi both cut out.

I really hope that someone can find a solution for this!
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Sage
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Message 2 of 4

Re: BT Infinity keeps cutting out

Have you tried connecting to the test socket with a filter? Also do a quiet line test, 17070 option 2 best with corded phone. Any noise report a line fault on 151.

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: BT Infinity keeps cutting out

Can you post stats from hub. If hh6 then advanced settings then technical log information 

is your router dropping internet connection when you drop connection to your devices?



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Beginner
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Message 4 of 4

Re: BT Infinity keeps cutting out

The problem has seemed to fix itself but before when this issue has went away it has came back again so I’ll keep my eye on it.
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