BT Infinity keeps cutting out

[FixMyDamnWifi]

I upgrade to BT Infinity around a year or so ago and I’ve had no problems up until a few months ago.

Basically, a few of months ago my internet started randomly cutting out, once or twice every day for like 2-5 minutes then it would come back. A couple weeks later it would start cutting out every hour for around 1-3 minutes. Then a week later it stopped cutting out, I thought everything was fixed until today. Since earlier today, my internet has been cutting out for 30 seconds - 5 minutes every 10 minutes.

Ethernet and WiFi both cut out.

I really hope that someone can find a solution for this!

[pippincp]

Have you tried connecting to the test socket with a filter? Also do a quiet line test, 17070 option 2 best with corded phone. Any noise report a line fault on 151.

[imjolly]

Can you post stats from hub. If hh6 then advanced settings then technical log information 

is your router dropping internet connection when you drop connection to your devices?

[FixMyDamnWifi]

The problem has seemed to fix itself but before when this issue has went away it has came back again so I’ll keep my eye on it.