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smurf001
Contributor
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Message 1 of 13

BT Infinity lower speed than standard broadband with Homeplugs

I have recently upgraded from standard broadband to infinity 2.  When ordering infinity I asked the advisor whether it would work okay with TP homeplugs, she advised me it would (and she would eat her hat if I did not notice improvement!)

 

Having researched it since speaking to her this is not necessarily the case it seems the speed from the homeplugs will be roughly half the speed from the router.  Okay, this is fine it's not what I was told but should still be a lot better than standard so I'm happy to accept it.  But this does not seem to be the case.  If connected direct to the hub I am receiving infinity speeds, but if connected through a homeplug (with the same set up I had for standard broadband) the download speed is now lower than it was for standard broadband, but there is an improvement with the upload. 

 

I can not change to a wired connection.  Are there any other options?  Is it possible the hub is faulty?  I am currently using a home hub 5 but still have my homehub 4 that I can test, but my understanding is that with the 4 I need additional kit?

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

the Hh4 will not connect direct to the master socket as you need to use an openreach modem  if you are not using hh5 what router are you using?

 

powerline adapters work fine but a lot depends on the quality of your internal wiring  I use TPlink adapter and don't have a problem

 

can you enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html



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smurf001
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Message 3 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

Thanks for your reply, these are the results of the test you suggested I ran:

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)69.750.92013.9--Available
FTTC Range B (Impacted)59.53519.99.6--Available
 
ADSL MaxUp to 4--2.5 to 7Available
Fixed Rate2 ----Available
Other Offerings
Fibre Multicast------Available
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smurf001
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Message 4 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

With the same set up I had before on standard broadband using the BT diagnostics speedtest via the TP Homeplug I was able to get somewhere around

 

Download 4.29 Upload .36.

 

Now, with Fibre Infinity 2

 

Download 1.06 Upload 6.54

 

I am using the Home Hub 5, before Infinity I was using the Home Hub 4.

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SuperSajuuk
Aspiring Expert
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Message 5 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

* Go to the following link and run the first test: when it completes, click "Further Diagnostics" to run the second test. Post the results of the second test as a screenshot so forum members can see if download speed is marked as "red", indicating possible exchange congestion: http://speedtest.btwholesale.com
* Can you check the following links for exchange congestion problems:
** http://usertools.plus.net/exchanges/mso.php
** http://usertools.plus.net/exchanges/?
** http://btbusiness.custhelp.com/app/service_status
** http://bt.custhelp.com/app/answers/detail/a_id/15036
** http://community.plus.net/exchange-information/

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smurf001
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Message 6 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 1.49 Mbps
  
0 Mbps57.33 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 1.49 Mbps
 For your connection, the acceptable range of speedsis 45.86 Mbps-57.33 Mbps .
 Additional Information:
 IP Profile for your line is - 57.33 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 4.77 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 4.77Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

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smurf001
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Message 7 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

I can not see any problems at the exchange, although I can see that BT have logged the fault with my broadband as I contacted them last week regarding the speed issue.

 

Since I spoke to them I have changed the settings on my Home Hub 5 to allow me to manually select the channel.

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

was btspeedtester run with a wired conenction direct to the hub?



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smurf001
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Message 9 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

No, I ran it through the computer that is connected through the homeplug.  Unfortunately the Homehub is in a place where I can not also connect a computer which is why I need to use the homeplugs.

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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: BT Infinity lower speed than standard broadband with Homeplugs

it may well be the homeplug/powerline adapter that is the cause of your low speed.  if you get engineer visit and that is found to be the cause then you will get billed for £129.99 for callout



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