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Steve2018
Aspiring Contributor
1,091 Views
Message 11 of 25

Re: BT Infinity minimum guaranteed speed not reached

24/01/2018 is what my email said
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,089 Views
Message 12 of 25

Re: BT Infinity minimum guaranteed speed not reached

Then it has not happened.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Steve2018
Aspiring Contributor
1,069 Views
Message 13 of 25

Re: BT Infinity minimum guaranteed speed not reached

Thanks thats great
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PaddyB
Moderator
Moderator
1,048 Views
Message 14 of 25

Re: BT Infinity minimum guaranteed speed not reached

Hi @Steve2018,

 

I'll be able to take a look at your connection. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Steve2018
Aspiring Contributor
1,025 Views
Message 15 of 25

Re: BT Infinity minimum guaranteed speed not reached

Thanks what do i need to send to you just my number?
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pippincp
Distinguished Sage
1,019 Views
Message 16 of 25

Re: BT Infinity minimum guaranteed speed not reached

Click on his name to go to his profile. Click on contact the moderators and fill out the form and submit. Once your form get to the top of the queue one of the mods will contact you.

 

mod contact.jpg

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Steve2018
Aspiring Contributor
1,013 Views
Message 17 of 25

Re: BT Infinity minimum guaranteed speed not reached

Thanks sorted

My router is saying -

looks like there's a problem with your broadband.

Give us a call on 0800 111 4567 and we'll help you out.

You'll need to be at home and have about 20 minutes free.
When asked, say you have no broadband connection
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Steve2018
Aspiring Contributor
1,011 Views
Message 18 of 25

Re: BT Infinity minimum guaranteed speed not reached

Only problem is im not there until the weekend to call and have it sorted
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,002 Views
Message 19 of 25

Re: BT Infinity minimum guaranteed speed not reached

It will be an external issue, so a visit would not be needed. As long as you have given a contct number, you will be updated.

 

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imjolly
Distinguished Sage
Distinguished Sage
1,001 Views
Message 20 of 25

Re: BT Infinity minimum guaranteed speed not reached

now you have completed the mod form just wait on them getting back to you



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