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vikexeuk
Newbie
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Message 1 of 2

BT Infinity multi-device connection issue

I am having problems in connecting multiple devices for last few weeks. I normally use 3-4 devices at a time and since last few weeks suddenly sometimes all devices gets disconnected. But mostly 1-2 devices face issue in connecting with either wifi or even LAN. Is this common problem? Any suggestions how to resolve this issue. I have restarted the devices and the hub which kind of fixes the probelm for a while but then again same problem occurs. Please help

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1 REPLY 1
Distinguished Guru
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Message 2 of 2

Re: BT Infinity multi-device connection issue

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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