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Aspiring Contributor
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Message 11 of 14

Re: BT Infinity ordered but no service

Hopefully it is an easy fix like you guys said. Unfortunately I cannot reconnect to the plusnet connection but strangely it was working fine up until I tried to switch over to the BT connection.
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Moderator
Moderator
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Message 12 of 14

Re: BT Infinity ordered but no service

Hi @zahour I called earlier sorry I could not reach you. I wanted to check how the engineer appointment went this morning and is your broadband now working. Post back and let me know.

 

thanks

John

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Aspiring Contributor
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Message 13 of 14

Re: BT Infinity ordered but no service

Hello John,

 

The engineer spent most of the morning on my fault, it turns out that the connection hadn't been built at the cabinet so the engineer had to do that. Broadband is now up and running, thanks. Just one thing who would I talk to about compensation for the downtime?

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Message 14 of 14

Re: BT Infinity ordered but no service

Hi @zahour Thanks for posting back and good to hear it's now working for you. I'll be in touch on Monday and deal with the compensation for you then also.

 

Cheers

John

 

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