We found an offer on BT to upgrade from standard Broadband to a BT Infinity package with average speeds of 36Mb per second at a great price for 18Months. Well we jumped at it and sure enough when we connected we were getting downloads of 30Mb+ which was consistent and superb. About a month later it was disconnected (Orange flashing). So we put in a call and soon we had a engineer calling. He explained that whoever wired it up had put two wires into one (whatever that meant) and so changed it. The speed dropped to 18Mbs - 20Mbs. Then we had a issue where it dropped to 10Mbs. Well this was totally unacceptable though the online checks it said there was no fault found. I chased the call and was assigned a visit by an engineer. This never happened as they found a fault and the speed went back up to 18Mbs. This is now constant. My point is that I was signed up for 36Mbs (Average) and I'm now getting 18Mbs and the call is closed. Is it possible that I may get up to 54Mbs at any point or do I now have to accept a near half speed drop from my original speed from now on?
as you say the 36mb is an average with some customers getting better and others lower hence an average enter your phone number and post results remember delete number but leave exchange and cab this will show range of speed for your line https://www.btwholesale.com/includes/adsl/main.html
can you post stats from hub if hh6 then advanced settings then technical log information
have you checked for line noise dial 17070 option 2 should be silent apart from announcement and best with corded phone
Thank you for your prompt response. Please see picture for the data. Please note that for the first month we were getting 30+Mbs before the engineer rewired us.
Estimated range is 31/19mb according to dslchecker
can you post hub stats. If hh6 then advanced settings then technical log information
are you using test socket with a filter to see if that helps
Nothing showing. It is not the log but the information with connection stats
Hi @MattOfSurrey ,
Please can you post back with the connection stats?
If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager. Click ‘Advanced Settings’ and then ‘Technical log.
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I can get to the Technical log. It says there are 153 pages. I can save them as a ".csv" file but I cannot attach a file. It does allow a filter to certain events that dramatically reduce the size of information.
Please suggest how to proceed.
It's not the actual log it is the technical log information page. Shows connection stats noise margin etc
Thanks to ijolly here is the information below.
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 3 Hours 35 Minutes 11 Seconds
5.74 Mbps / 20.00 Mbps
5744 / 23965
6.7 dB / 8.6 dB
8344 MB Uploaded / 52610 MB Downloaded
Smart (Channel 6)
Smart (Channel 36)