I believe I am having congestion issues. I was always 70MB+ until the last few days and also low ping. Now it constantly varies and at times the connection is unusable. I have already tried the obvious
- different home hub
- reset routers
- hard wired connection
- bt wholesale and a variety of other tests that all say the same
- have called BT but was stonewalled and have an engineer booked but dont think it will achieve much
Download Speed: 6.72MB
Upload Speed: 10.25MB
If it is a congestion issue what should I do?
On a related note they appeared to have moved the cabinet wihich was right outside my house. Could this be the cause of the problem?
Very frustrated, any help appreciated!!
Welcome to this user forum. @saintly35
Can you please provide http://speedtest.btwholesale.com/ results for different times of the day, including the further diagnostics page? The last test needs to be done at peak times so the results are stored on the BT server.
These must be done using a computer connected to the home hub, using an Ethernet cable.
Which exchange are you connected to?
Welcome to the forum and thanks for your posts!
I'm sorry you're experiencing slow broadband speeds. From your stats, you're max'd out in terms of your connection speed (both up and down) but the throughput speed is nowhere near where it should be.
Follow @Keith_Beddoe's advice and make sure the test is completed using an ethernet cable. This will rule out any wireless issues.
Also, when completing the speed test (with a wired connection) click on "further diagnostics" at the bottom so that your result is stored on the server.
I've checked the exchange you're connected to for any known issues and there isn't anything obvious that stands out.
Reply back with the info @Keith_Beddoe is looking for and we'll take it from there.
Thanks for the reply.
There are no noises so the line seems fine.
I have tried to change the user name on the hub for the third test but I cannot seem to find the setting.
On smarthub 6 connected directly with ethernet.
Just did a test!
Please run the further diagnostics test. That downloadspeed is very low.
Your connection speed is fine.
I have this socket
I have tried to run further diagnostics but it keeps timing out. I did post one earlier in the thread if that helps. Alao attached is my hub information.
Thanks for trying to help
Thanks for posting back!
I have double checked your exchange but there are no issues reported. I don't think there is much more the community can suggest, we've more or less covered everything.
Can you send us over your details and we'll take a closer look at your connection from here? Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.