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deadpool
Contributor
1,109 Views
Message 1 of 20

BT Infinity slow in the evenings again!

Hello

Could someone look into this again please? Seems to be dropping to 30-40mb now.

Thanks
Steven

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19 REPLIES 19
CJT80
Recognised Expert
1,094 Views
Message 2 of 20

Re: BT Infinity slow in the evenings!

@deadpool

Just to be safe it's a good idea to tag the moderators again. 

@NeilO @DanielS as that should notify them you have reposted. 

I hope that helps. 

Smiley Happy

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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JohnC2
Moderator
Moderator
1,076 Views
Message 3 of 20

Re: BT Infinity slow in the evenings!

Hi @deadpool Sorry that your connection speeds have dropped again at peak times. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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deadpool
Contributor
1,036 Views
Message 4 of 20

Re: BT Infinity slow in the evenings!

Has anyone had a look into this yet? Sitting at 12mb tonight
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pippincp
Sage
1,032 Views
Message 5 of 20

Re: BT Infinity slow in the evenings!

If you've used the mod services before you should know it take 2-3 days for them to get back to you.

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deadpool
Contributor
977 Views
Message 6 of 20

Re: BT Infinity slow in the evenings!

Thanks for the input.

I did hear back from someone shortly after.

Apparently there are more congestion issues with my line that are hopefully going to be resolved by the 19th October...fingers crossed 🙂

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JohnC2
Moderator
Moderator
956 Views
Message 7 of 20

Re: BT Infinity slow in the evenings!

Hi @deadpool Please can you check your connection this evening and post back to let me know if the congestion issue has been resolved or not.

Cheers
John

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deadpool
Contributor
940 Views
Message 8 of 20

Re: BT Infinity slow in the evenings!

Hi @JohnC2

Nope, still going very slow...between 10-15mbps

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JohnC2
Moderator
Moderator
934 Views
Message 9 of 20

Re: BT Infinity slow in the evenings!

Hi @deadpool Thank you for checking that for me. I'll check with Wholesale tomorrow why it has not been completed and your speeds back to normal.

Cheers
John

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deadpool
Contributor
932 Views
Message 10 of 20

Re: BT Infinity slow in the evenings!

Thanks @JohnC2, much appreciated 🙂

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