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JohnC2
Moderator
Moderator
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Message 11 of 20

Re: BT Infinity slow in the evenings!

Hi @deadpool I should have an update on what is happening with the congestion on your service tomorrow afternoon and will update you then.

Cheers
John

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deadpool
Contributor
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Message 12 of 20

Re: BT Infinity slow in the evenings!

Ok, so I had a call from @JohnC2 confirming that the work has not been carried out as of yet but I will have another update tomorrow.

In the meantime, who do I speak to about compensation for this as I've quite clearly not been getting the service I've been paying for? And will no doubt get another bill through for the full cost in the next few days.

I've tried speaking to Live Chat through the BT website but they are worse than useless. "Gopal" said that I should turn my router off then on again and that should fix the issue. Honestly. The worst.

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deadpool
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Message 13 of 20

Re: BT Infinity slow in the evenings!

Any update? I never heard anything from anyone on Wednesday but I've just had a call from someone in Wales saying they were going to speak to Wholesale and cancel something and book an appointment with me?! Seems a bit backwards
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deadpool
Contributor
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Message 14 of 20

Re: BT Infinity slow in the evenings!

Still no update here. I had an appointment booked yesterday morning but no engineer showed up.

I've just had a call from someone at BT, who was quite abrupt to be honest, saying that my issue was fixed by the engineer yesterday... apparently the engineer couldn't get access but I never seen a soul yesterday. And he's somehow fixed the issue!?

Just checked my speeds again and they are still down
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RobbieMac
Moderator
Moderator
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Message 15 of 20

Re: BT Infinity slow in the evenings again!

Hi @deadpool,

Thanks for your post.

Sorry for the delay receiving an update on this.

I have had a look and I can see my colleagues have it scheduled in to follow up with you again tomorrow.

Cheers,

Robbie

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deadpool
Contributor
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Message 16 of 20

Re: BT Infinity slow in the evenings again!

Hello

Would someone be able to look into this again for me?

I've had slow connections for the past week or so and today I actually seen my speed drop to below 1mb.

Really not impressed.

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imjolly
Distinguished Sage
Distinguished Sage
529 Views
Message 17 of 20

Re: BT Infinity slow in the evenings again!

can you post new btspeedtester diagnostic results to show how bad - assuming you can get btspeedtester to work



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deadpool
Contributor
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Message 18 of 20

Re: BT Infinity slow in the evenings again!

Is that the wholesale thing? I have tested the speed on that (see below)

Screenshot 2019-03-21 at 20.39.50.png

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StuartH
Moderator
Moderator
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Message 19 of 20

Re: BT Infinity slow in the evenings again!

Hi @deadpool 

Sorry  you've started getting slow speeds at peak times again.

I can have this investigated again for you, I'll need some more details.

I've sent you a private message.

Thanks

Stuart

 

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deadpool
Contributor
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Message 20 of 20

Re: BT Infinity slow in the evenings again!

Hi Stuart

I have replied to your message

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