Ok, so I had a call from @JohnC2 confirming that the work has not been carried out as of yet but I will have another update tomorrow.
In the meantime, who do I speak to about compensation for this as I've quite clearly not been getting the service I've been paying for? And will no doubt get another bill through for the full cost in the next few days.
I've tried speaking to Live Chat through the BT website but they are worse than useless. "Gopal" said that I should turn my router off then on again and that should fix the issue. Honestly. The worst.
Thanks for your post.
Sorry for the delay receiving an update on this.
I have had a look and I can see my colleagues have it scheduled in to follow up with you again tomorrow.
Would someone be able to look into this again for me?
I've had slow connections for the past week or so and today I actually seen my speed drop to below 1mb.
Really not impressed.
can you post new btspeedtester diagnostic results to show how bad - assuming you can get btspeedtester to work