Re: BT Infinity slow in the evenings again!

JohnC2 · ‎23-10-2018

Hi @deadpool I should have an update on what is happening with the congestion on your service tomorrow afternoon and will update you then.

Cheers
John

deadpool · ‎24-10-2018

Ok, so I had a call from @JohnC2 confirming that the work has not been carried out as of yet but I will have another update tomorrow.

In the meantime, who do I speak to about compensation for this as I've quite clearly not been getting the service I've been paying for? And will no doubt get another bill through for the full cost in the next few days.

I've tried speaking to Live Chat through the BT website but they are worse than useless. "Gopal" said that I should turn my router off then on again and that should fix the issue. Honestly. The worst.

deadpool · ‎26-10-2018

Any update? I never heard anything from anyone on Wednesday but I've just had a call from someone in Wales saying they were going to speak to Wholesale and cancel something and book an appointment with me?! Seems a bit backwards

deadpool · ‎28-10-2018

Still no update here. I had an appointment booked yesterday morning but no engineer showed up.

I've just had a call from someone at BT, who was quite abrupt to be honest, saying that my issue was fixed by the engineer yesterday... apparently the engineer couldn't get access but I never seen a soul yesterday. And he's somehow fixed the issue!?

Just checked my speeds again and they are still down

RobbieMac · ‎28-10-2018

Hi @deadpool,

Thanks for your post.

Sorry for the delay receiving an update on this.

I have had a look and I can see my colleagues have it scheduled in to follow up with you again tomorrow.

Cheers,

Robbie

deadpool · ‎21-03-2019

Hello

Would someone be able to look into this again for me?

I've had slow connections for the past week or so and today I actually seen my speed drop to below 1mb.

Really not impressed.

imjolly · ‎21-03-2019

can you post new btspeedtester diagnostic results to show how bad - assuming you can get btspeedtester to work

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deadpool · ‎21-03-2019

Is that the wholesale thing? I have tested the speed on that (see below)

StuartH · ‎21-03-2019

Hi @deadpool

Sorry you've started getting slow speeds at peak times again.

I can have this investigated again for you, I'll need some more details.

I've sent you a private message.

Thanks

Stuart

deadpool · ‎21-03-2019

Hi Stuart

I have replied to your message