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deadpool
Aspiring Contributor
448 Views
Message 1 of 20

BT Infinity slow in the evenings again!

Hello

Could someone look into this again please? Seems to be dropping to 30-40mb now.

Thanks
Steven

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19 REPLIES 19
CJT80
Expert
433 Views
Message 2 of 20

Re: BT Infinity slow in the evenings!

@deadpool

Just to be safe it's a good idea to tag the moderators again. 

@NeilO @DanielS as that should notify them you have reposted. 

I hope that helps. 

Smiley Happy

Kind Regards
CJT80
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Moderator
Moderator
415 Views
Message 3 of 20

Re: BT Infinity slow in the evenings!

Hi @deadpool Sorry that your connection speeds have dropped again at peak times. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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deadpool
Aspiring Contributor
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Message 4 of 20

Re: BT Infinity slow in the evenings!

Has anyone had a look into this yet? Sitting at 12mb tonight
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Distinguished Guru
Distinguished Guru
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Message 5 of 20

Re: BT Infinity slow in the evenings!

If you've used the mod services before you should know it take 2-3 days for them to get back to you.

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deadpool
Aspiring Contributor
316 Views
Message 6 of 20

Re: BT Infinity slow in the evenings!

Thanks for the input.

I did hear back from someone shortly after.

Apparently there are more congestion issues with my line that are hopefully going to be resolved by the 19th October...fingers crossed 🙂

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Moderator
Moderator
295 Views
Message 7 of 20

Re: BT Infinity slow in the evenings!

Hi @deadpool Please can you check your connection this evening and post back to let me know if the congestion issue has been resolved or not.

Cheers
John

Community ModeratorJohnC
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deadpool
Aspiring Contributor
279 Views
Message 8 of 20

Re: BT Infinity slow in the evenings!

Hi @JohnC2

Nope, still going very slow...between 10-15mbps

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Moderator
Moderator
273 Views
Message 9 of 20

Re: BT Infinity slow in the evenings!

Hi @deadpool Thank you for checking that for me. I'll check with Wholesale tomorrow why it has not been completed and your speeds back to normal.

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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deadpool
Aspiring Contributor
271 Views
Message 10 of 20

Re: BT Infinity slow in the evenings!

Thanks @JohnC2, much appreciated 🙂

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