cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
deadpool
Contributor
3,777 Views
Message 1 of 25

BT Infinity slow in the evenings!

Go to solution

Hoping someone can help me with an issue I've had for the past week.

 

Around about 9pm for a few hours my broadband drops from 75mb to between 5-15mb.

 

Not an absolute disaster but certainly not what I'm paying for.

 

I've had BT Broadband since around November 2016 with no issues and now this all of a sudden!

 

I've been in touch with someone on the BT Live Chat who sent me out a new router but this has not solved the issue.

 

Anyone else experience this?!

0 Ratings
Reply
24 REPLIES 24
imjolly
Distinguished Sage
Distinguished Sage
3,767 Views
Message 2 of 25

Re: BT Infinity slow in the evenings!

Go to solution

Can you post stats from your router

 

can you run btspeedtester and when first test completes run diagnostic test and post results. Must be done with wired connection  Can you run when speed appears ok and when low

 

try quiet line test. Dial 17070 option 2. Should be quiet and best with corded phone

 

which exchange and cabinet are your on. Enter your phone number

https://www.dslchecker.bt.com/



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
3,712 Views
Message 3 of 25

Re: BT Infinity slow in the evenings!

Go to solution

Welcome to this user forum.

 

Please can you follow the instructions on this page.

Action to take when download speed are dropping during peak times

0 Ratings
Reply
deadpool
Contributor
3,651 Views
Message 4 of 25

Re: BT Infinity slow in the evenings!

Go to solution

I don't have any stats to post from the router but I can assure you that there is an issue.

 

Every night for the past week the speeds have dropped to between 5-10mb, I even saw it is low as 2mb last night!

 

Surely this doesn't have something to do with congestion?! 

 

I even swapped over the routers with no difference.

 

Apparently this issue will be resolved by the 31st Jan but there is an Engineer booked to come out on 3rd Feb...strange Smiley Frustrated

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
3,649 Views
Message 5 of 25

Re: BT Infinity slow in the evenings!

Go to solution

You will need to follow the instructions I posted about the speed test results, so the result can be stored on the BT server.

 

Which exchange are you connected to?

 

0 Ratings
Reply
deadpool
Contributor
3,642 Views
Message 6 of 25

Re: BT Infinity slow in the evenings!

Go to solution

Okay, thanks Keith.

 

I will carry out these instructions this evening.

 

I am on the DOUGLAS exchange (WSDOU)

0 Ratings
Reply
JohnC2
Moderator
Moderator
3,627 Views
Message 7 of 25

Re: BT Infinity slow in the evenings!

Go to solution

Hi @deadpool There is congestion on an SVLAN in your area. Please drop us over your details and we will be happy to check if this in the SVLAN that you are on. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings
Reply
deadpool
Contributor
3,619 Views
Message 8 of 25

Re: BT Infinity slow in the evenings!

Go to solution

Thanks, message sent

0 Ratings
Reply
JohnC2
Moderator
Moderator
3,601 Views
Message 9 of 25

Re: BT Infinity slow in the evenings!

Go to solution

Hi @deadpool Thanks for that and we have them in our queue. We are up to date at the moment so you will be contacted within 24 hrs.

 

cheers

John

 

pippincp
Distinguished Sage
3,589 Views
Message 10 of 25

Re: BT Infinity slow in the evenings!

Go to solution

If it turns out to be a congested svlan then cancel the engineer as he won't be able to resolve it. The mods will sort it out for you.